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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,662 reviews, last reviewed 12th Jul 2026

126033% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent support. Excellent support. Extremely compassionate understanding and kind people Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

easy and helpful in making a difference on getting r...

easy and helpful in making a difference on getting rid of my debt at a manageable pace Reviewed on: 6th June 2025

Very helpful in a very difficult time.

Very helpful in a very difficult time. Reviewed on: 6th June 2025

Lifesaver

Honest financial advice put you at ease and handle everything to help Reviewed on: 6th June 2025

From stress and hell. To survival

From stress and hell. My problems shrank and the weight on my shoulders eased. Thank god for step change now I'm in a better position.. I'm still skint but at least I'm trying to do the right thing rather than shoving my head into the sand. Reviewed on: 6th June 2025

Stepchange really helped me, like anyone with debt t...

Stepchange really helped me, like anyone with debt there is a lot of pressure, feeling that you have failed feel alone with this pressure, it took me some time to contact Stepchange but I am now so glad I did, if you find yourselves in this situation do not leave it to long to get the help you need. Reviewed on: 6th June 2025

Life changing steps with charity.

Life changing steps with charity. They are really good people - understand and no judge. Reviewed on: 6th June 2025

Debt advice

Contacted stepchange and they provided excellent advice and help. Reviewed on: 6th June 2025

They are such an empathetic team, they don’t hound y...

They are such an empathetic team, they don’t hound you, they are always there for support, I can honestly say I think step change may have saved my life Reviewed on: 6th June 2025

Helps massively with my money troubled

Helps massively with my money troubled Reviewed on: 6th June 2025

Ex ellent service good advice always really help abo...

Ex ellent service good advice always really help above & beyond in my experience!!! Reviewed on: 6th June 2025

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