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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18637 reviews)

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4.92

Based on 18,637 reviews, last reviewed 18th Jun 2026

188200% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Debt free in 4 months thanks to StepChange! I am incredibly satisfied with the support I’ve received from StepChange. Their customer service has been excellent throughout my journey. I am on tra... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18637)

Stepchange got me breathing again

Stepchange helped me breathe again. I was at an all time low, depressed and struggling to cope. Stepchange took one of the big burdens off my chest by negotiating repayments with all my lenders. And they didn't just stop there. When I had to leave my job and find a new one that paid less, they helped me review my budget and reassessed my payments. Throughout my dealings with Stepchange, they have been always professional as well as caring. They genuinely understood my distress and helped me visualise a future where i would be debt free. Drawbacks? i genuinely cannot think of any. Reviewed on: 6th June 2025

excellent service- good customer care

excellent service- good customer care Reviewed on: 6th June 2025

Very knowledgable and helpful staff.

Very knowledgable and helpful staff. The service they provide is second to none. Reviewed on: 6th June 2025

helpful, friendly, fast reliable service

helpful, friendly, fast reliable service Reviewed on: 6th June 2025

Step Change is a life saver for me

Lots of filling out forms and getting acquainted with online account at beginning, but these guys have gotten me out of impossible to pay overdraft fees and and late loan payments after I got scammed and hit rock bottom. As long you are consistent with your arranged monthly payments you will have no problems or unnecessary phone calls from them. They show up on my monthly direct debit list and they take care of all my debts for me, not having to worry about my debt, and allowing me to concentrate on getting back on feet, and they really do make things easier when you hit rock bottom and you need some space to pick yourself up, You also have the ability to choose how much you can afford to pay each month for all your debts together and they split the money for all your debts for you so you don't have to pay each debt individually, great customer service and helpful. Reviewed on: 6th June 2025

Great Organisation

Professional and informative team, with good knowledge of options available Reviewed on: 6th June 2025

Really great and easy to use.

Really great and easy to use. I hate talking on the phone due to anxiety and I’ve not had to speak to anyone yet it was all sorted online! Thank you Reviewed on: 6th June 2025

Great Service

StepChange helped me when I'd dug myself into a hole and my debts were just snowballing through interest. They arranged an affordable monthly payment and helped me get my affairs back on track. Reviewed on: 6th June 2025

Step Change changed my life

Step Change changed me from being a nervous wreck to becoming normal against, I was constantly worrying about my financial situation and showed me that I can survive and manage my debts Reviewed on: 6th June 2025

They were there when I needed them I was trying to s...

They were there when I needed them I was trying to solve all my own financial issues and failing big time.staff extremely helpful and providing you do your regular annual reviews you are on your way to a much better financial future and I am already feeling the benefits in many ways. Reviewed on: 6th June 2025

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