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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Step Change- 100% recommendation.

I was recommended by one of my creditors to contact step change when I began to struggle with paying my monthly bills. They were so helpful, professional and friendly. They took the burden and worry of contacting all my creditors off my shoulders and have supported my throughout. I'm now paying off all my creditors and managing my monthly finances all thanks to step change. Without step change, I don't know what I would have done, anyone who is experiencing financial hardship should contact them, they won't regret it. Reviewed on: 14th May 2024

Life savers

StepChange have really simply saved me in so many ways. I had no idea there were services like this available, I thought my only option was going to be something like bankruptcy. The process of starting up my debt management plan was flawless, fast and most importantly easy and stress free. Any time I have a question the response is clear and quick. I’m so grateful to have discovered StepChange! Reviewed on: 14th May 2024

Stepchange turned my life around

Stepchange helped me to turn my problem with debt around when no one else seemed to have time or wanted to listen. My debt was quite large from credit cards and they approached each debtor on my behalf and sorted out a payment schedule that i could manage. When I lost my job they agreed to put payments on hold for a while to give me breathing space and I started it up again after 2 months. I have had my plan with StepChange for over 4 years now and I am reaching the end of paying back my debt. I can't thank them enough for helping me out in what was an overwhelming situation. I would recommend that anyone struggling with debts talk to Stepchange. They are non judgemental, knowledgeable and approachable and carry a lot ot influence with the big financial companies and lenders to handle your issues on your behalf. Reviewed on: 14th May 2024

Felt heard and supported.

Felt heard and supported. Kind advisors and gave great advise and aupport Reviewed on: 14th May 2024

Step changed our lives

We were in a bad place worrying every week and step change helped us sort all our card problems out and stop the mad interest added monthly to help us get the debt down and pay our debt off slowly but surely still allowing us to live as a family Reviewed on: 13th May 2024

After speaking to stepchange it was the best night's...

After speaking to stepchange it was the best night's sleep in weeks Reviewed on: 13th May 2024

A solution at last.

I was initially worried about my initial phone call to StepChange. The member of staff I spoke to made the process easy and made me feel comfortable as I went through the process of revealing my debt. It became such a relief after all the worry to be able to sort it out with a Debt Management Plan. Reviewed on: 13th May 2024

Easy to use approachable staff reassuring.

Easy to use approachable staff reassuring. Reviewed on: 13th May 2024

AMAZING!!!!!

Lovely people, extremely helpful. Fou Reviewed on: 13th May 2024

Hugely helpful.

Very easy to contact and deal with. Good communication regarding statements etc. Very helpful and none judgemental. Great at helping me with my finances, I would definitely recommend Step Change to anyone having financial difficulty. Reviewed on: 12th May 2024

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