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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Awful communication.

Awful communication. I have been more distressed due to this as creditors are still chasing me and no one seems to listen or help me. a debt was taken on by someone else and I’ve been harassed by them even though I’ve told SC. They have not acknowledged my emails or helped me at all with this. My mental health is declining as a consequence. Reviewed on: 6th June 2025

Lovely experience, the lady that helped me was amazi...

Lovely experience, the lady that helped me was amazing and was very helpful. Made me feel comfortable and did everything very quickly. I’m an anxious person but she made the experience less daunting. Reviewed on: 6th June 2025

Helpful and stress free

Since signing up they have made handling my debts hassle free Reviewed on: 6th June 2025

Easy to follow process to set up.

Easy to follow process to set up. Great communication and service. Reviewed on: 6th June 2025

A Huge Thankyou

When i approached Stepchange due to a few financial problems including me burying my head in the sand I was desperate for help and advice. I can't say enough on how helpfull and positive they were with me. Thankfully slowly but surely I am recovering which is down to Stepchang. Thankyou Reviewed on: 6th June 2025

I was almost £40k in debt.

I was almost £40k in debt. I'm so glad I chose a DMP with Stepchange instead of ISA with a private company. 3 years later and half of my debts are paid off without any stress! Stepchange is very professional and safe way to clear the debts. Thank you, thank you so much for your support! Reviewed on: 6th June 2025

Stepchange helped me get my debts in order, I have j...

Stepchange helped me get my debts in order, I have just completed my plan and I am debt free and managing to save a little each month. No more worrying about how I would manage until the next payday Reviewed on: 6th June 2025

Step Change made things easier

Step Change made an extremely stressful situation simple. They showed compassion and provided a very professional service. Reviewed on: 6th June 2025

Highy recommend!

Stepchange have been fantastic, lovely staff, very understanding. I wouldn't change anything. Reviewed on: 6th June 2025

Very helpful I was do worried but they certainly put...

Very helpful I was do worried but they certainly put me at ease and the process was simple. Reviewed on: 6th June 2025

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