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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Best most helpful company I have ever dealt with

Best most helpful company I have ever dealt with Reviewed on: 6th June 2025

Helpful and understanding staff who do their best.

Helpful and understanding staff who do their best. Reviewed on: 6th June 2025

Help needed ..

Stepchange have been my life line don’t know where I would be without the help from stepchange Reviewed on: 6th June 2025

Thanks for your support stepchange

Thanks for your support stepchange Reviewed on: 6th June 2025

Very understanding

Excellent service * Great care great experience Reviewed on: 6th June 2025

Excellent and well planned website to look at option...

Excellent and well planned website to look at options and to set up our plan. Communication is fast and informative Reviewed on: 6th June 2025

Help at your fingertips. Step change sort everything.

Step change sort everything. They are very sympathetic. The relief it gave me sorting my debts was incredible. I would definitely recommend this charity Reviewed on: 6th June 2025

Taken a wait of my shoulders

Very good experience with step change, know actually what I am paying each month and when it will all be paid. They have kept me updated every step of the way and I know that I can contact them at anytime with any questions Reviewed on: 6th June 2025

Step change helped me out.

Step change helped me out. I was struggling to pay off my credit cards and they are helping me pay them off at a lower monthly cost. Reviewed on: 6th June 2025

Helpful and manageable

Helped me pay off £3k in credit card and store credit debts in manageable chunks over 2 years. Reviewed on: 6th June 2025

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