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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18638 reviews)

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4.92

Based on 18,638 reviews, last reviewed 19th Jun 2026

188250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

whilst setting up my DMP Step Change couldnt have be... whilst setting up my DMP Step Change couldnt have been more helpful, and the advice given was clear and concise. I found filling in the budget form ve... Read more Reviewed on: 19th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18638)

Step change helped me turn my finances around

Step change helped me turn my finance's around instead of burying my head in the sand they helped me get a grip on my money helped me set up a manageable payment plan which aloud me to breathe and sleep of an evening I can't thank Step change enough and would recommend anyone struggling with debt don't bury your head in the sand there's no quick fix Step change will guide you Reviewed on: 6th June 2025

Stepchange customer service helped me when I got stu...

Stepchange customer service helped me when I got stuck completing the online form. Stepchange is helping me became debt free. Reviewed on: 6th June 2025

The best thing I ever did was contact stepchange to...

The best thing I ever did was contact stepchange to help me out with my debt. Reviewed on: 6th June 2025

Very helpful staff.

Very helpful staff. Made the whole process easier. Reviewed on: 6th June 2025

It’s helped me no end,I felt like I was completely f...

It’s helped me no end,I felt like I was completely finished but now I know I’ll get there in the end. Reviewed on: 6th June 2025

Had no contact with anyone.

Had no contact with anyone. Just received e mail asking to update my details and that’s all I have had Reviewed on: 6th June 2025

I found them to b e non judgemental, understanding a...

I found them to b e non judgemental, understanding and very helpful Reviewed on: 6th June 2025

Very helpful and reassuring.

Very helpful and reassuring. I was able to face my financial problems with their help, knowing that I could sleep at night again and feeling I was supported by step change and no longer alone. Thank you step change for being there. Reviewed on: 6th June 2025

StepChange were so easy to talk too even though i wa...

StepChange were so easy to talk too even though i was quite scared to speak about my debts but once they started chatting to you they make you feel at ease. Reviewed on: 6th June 2025

No one can understand financial problem better then...

No one can understand financial problem better then Stepchange I found them very helpful and supportive understanding Reviewed on: 6th June 2025

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