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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Excellent

Excellent service, advice, follow up. I would highly recommend it to people in need. Reviewed on: 7th May 2024

????????

It was good. Sorry I'm not good at this sort of thing. My late Wendy used to do all this Reviewed on: 7th May 2024

Stressed more than ever!!!!!

Everything was set up well and the understanding of my budget and money available for debts was straight forward to complete, however i did think that once i had set the plan up and the companies had been informed that i would no longer be stressed about my debt and would be able to see light at the end of the tunnel. This has not been the case, i am more stressed now as i have the companies continuously contacting me by phone and letter making me feel like a criminal Reviewed on: 7th May 2024

They offer a great service which help stop us gettin...

They offer a great service which help stop us getting our finances spiralling out of control Reviewed on: 7th May 2024

StepChange has helped me change my life around

StepChange has helped me change my life around Reviewed on: 7th May 2024

Step change have helped me get through my Debt plan...

Step change have helped me get through my Debt plan a lot better than I thought possible thanks to their good quality customer service Reviewed on: 7th May 2024

Very helpful and friendly staff.

Very helpful and friendly staff. Excellent advice given and they listen to any concerns you may have before telling you your options. They're always ready to help Reviewed on: 7th May 2024

Step Change were outstanding

Step Change were of enormous help to me when I got into serious debt. They were so supportive and helped me with a debt management plan. Whenever I had to call them they were happy to discuss my problems and never rushed me through a call. I successfully paid off my debt all thanks to Step Change Reviewed on: 7th May 2024

Best debt management ever

They have been fantastic and always help me when I need them. They lower my anxiety at stressful times Reviewed on: 7th May 2024

Step change took away all the stress and fear

Step change took away all the stress and fear of having to deal with everyone that we owed money too Reviewed on: 7th May 2024

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