Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

View other StepChange products

4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

StepChange are absolute lifesavers.

StepChange are absolute lifesavers. After struggling with debt so much that it was starting to effect my health I took the decision to seek help from them. They were amazing from the start. They literally changed things for the better straight away. Life is so much better now and it is all thanks to them. I would highly recommend them. Reviewed on: 7th May 2024

Stepchange Service

Stepchange have been incredibly helpful to me at a very difficult time and continue to provide great advice Reviewed on: 7th May 2024

Stepchange is a wonderful organisation.

Stepchange is a wonderful organisation. They helped me deal with a significant level of debt by establishing a workable payment plan to my creditors. Their staff are without doubt the best people I have ever come across in their positive support and kindness. They always find a solution when things look overwhelming and without them at the end of a phone line I don't think I would be where I am now. Reviewed on: 7th May 2024

I have been impressed with Step Change as my choice...

I have been impressed with Step Change as my choice of Debt Management. They’ve been extremely helpful, professional and at the same time friendly and understanding. They have advised and guided me through my repayments with varying options and I am grateful they were there when I couldn’t see a way out. I would advise anyone with Debt to contact Step Change as soon as possible. No more sleepless nights and constant worry how to pay the bills. Reviewed on: 7th May 2024

Always helpful and puts my mind at rest.

Always helpful and puts my mind at rest. Reviewed on: 7th May 2024

supportive staff , super online portal which is easy...

supportive staff , super online portal which is easy to use, professional service Reviewed on: 7th May 2024

Great first step.

Great first step. Admitting you have a problem with debt/money is the major first hurdle but StepChange are there to help and not judge. The initial process is a little time consuming but is necessary to make sure the solution suits your needs. I'm extremely glad I got in contact with StepChange and I'm happy to say that after 5 years I am debt free and no longer dreading the doorbell ringing or the letters the postman is delivering. StepChange gave me back a positive outlook and I hope I never have to use them again, but so glad they were there when I needed that help. Reviewed on: 7th May 2024

They are above excellent

They are an excellent resource for people like me who are in a financial hole. Nothing is a problem, and they take all the stress out of the process. A wonderful charity. Reviewed on: 7th May 2024

Stepchange has given me back my life.

Stepchange has given me back my life. I was drowning in debt until they took charge of my finances. In one month time I will be debt free. They are helpful when I have phoned and are sympathetic and help solve any issues I have had. Thank you ! Reviewed on: 7th May 2024

I have had no problem with anything Stepchange have...

I have had no problem with anything Stepchange have provided, it has completely eased our financial situation, would recommend Stepchange 100%, well communicated via email Reviewed on: 7th May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from CCI Credit Management 5.00 from 1 reviews
Debt solutions
from PayPlan 4.94 from 22306 reviews
Debt Collection
from Link Financial 5.00 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub