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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,681 reviews, last reviewed 28th Aug 2026
98% decrease in 5 star reviews
in the past 90 days
93% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026
Amanda 's avatar
Amanda

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18681)

excellent outcome for me

5
Very helpful and knowledgeable staff who were able to guide me to a very manageable situation for me. Reviewed on: 6th June 2025
Dan S's avatar
Dan S

I feel so supported and I feel like I can breathe an...

5
I feel so supported and I feel like I can breathe and tackle things better . Reviewed on: 6th June 2025
Jeane Lowe 's avatar
Jeane Lowe

These men and women are the only people ever to real...

5
These men and women are the only people ever to really get me on a path to financial security Reviewed on: 6th June 2025
Paul Mahoney's avatar
Paul Mahoney

From a grateful client

5
I have haf my dmp for 18 months and it has helped me to sleep ay night, the quality of service is second to none and they are always respectful I would happily refer them to any of my friends and family. Reviewed on: 6th June 2025
RobT's avatar
RobT

StepChange have changed my life.

5
StepChange have changed my life. I was left in a lot of debt after my marriage ended and I am now facing it with a lot of help and advice. Reviewed on: 6th June 2025
Alice's avatar
Alice

Supportive, professional and knowledgeable

5
So supportive, professional and knowledgeable Reviewed on: 6th June 2025
Anon's avatar
Anon

Stepchange have been amazing in handling my debts,

5
Stepchange have been amazing in handling my debts, I would have struggled to sort them by myself at such as stressful time. I could not praise the people and their IT system highly enough Reviewed on: 6th June 2025
Art's avatar
Art

Step change has changed my life.

5
Really helpful, pay an affordable amount every month. Once a year we go through my earnings and what my out goings are then an amount is agreed. This has made my life a lot less stressful knowing I'm paying my debts without going short of money each month. I would recommend Step Change to anyone struggling with debt Reviewed on: 6th June 2025
Mrs Dorking's avatar
Mrs Dorking

I engaged SC when at a very low point in point where...

5
I engaged SC when at a very low point in point where my financial difficulties were overwhelming me. Their intervention lifted incredible stress of my shoulders. Reviewed on: 6th June 2025
Joe B's avatar
Joe B

Stepchange are amazing.

5
Stepchange are amazing. I was in so much financial trouble and Stepchange are helping me get through this extremely hard time in my life. Without Stepchange I don't know what would have happened to me and my family. I can't thank them enough Reviewed on: 6th June 2025
ROBERT N's avatar
ROBERT N

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