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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

188300% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

It would be hard to overstate how helpful Stepchange...

It would be hard to overstate how helpful Stepchange have been. Reviewed on: 6th June 2025

Have been very helpful with everything

Have been very helpful with everything Reviewed on: 6th June 2025

Got me out the rut ,worrying about my debt

Got me out the rut ,worrying about my debt Reviewed on: 6th June 2025

Peace of mind

Friendly understanding customer service.Easy to talk to and will help in finding a solution for you,giving you peace of mind Reviewed on: 6th June 2025

Helped me out massively when I was in a hole.

Helped me out massively when I was in a hole. I am now out of this and woke look back! Reviewed on: 6th June 2025

Help when needed most!

I was in a pretty bad financial rutt, but StepChange walked me through all my options and helped me formulate a plan that is working on helping me clear my debt within 2 years! Reviewed on: 6th June 2025

Life back on track.

So helpful no judging. Was in such a bad place and they have helped get my life back on track. Reviewed on: 6th June 2025

Step Change really sorted my life out for me, best t...

Step Change really sorted my life out for me, best thing I’ve ever done. Reviewed on: 6th June 2025

Was coping well with credit debt until a large new m...

Was coping well with credit debt until a large new monthly bill. Coukd of been possibly bankrupt Reviewed on: 6th June 2025

I was drowning in debt

When I first contacted Step change I was in such debt I thought I might loose my house. I couldn’t make any even basic payments and i and my children were struggling so badly. With stepchange help my debts are under control. The threatening letters from companies have stopped. I am paying all my debts slowly each month. It has saved my life. Reviewed on: 6th June 2025

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