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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18638 reviews)

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4.92

Based on 18,638 reviews, last reviewed 19th Jun 2026

188250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

whilst setting up my DMP Step Change couldnt have be... whilst setting up my DMP Step Change couldnt have been more helpful, and the advice given was clear and concise. I found filling in the budget form ve... Read more Reviewed on: 19th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18638)

Have been very helpful with everything

Have been very helpful with everything Reviewed on: 6th June 2025

Got me out the rut ,worrying about my debt

Got me out the rut ,worrying about my debt Reviewed on: 6th June 2025

Peace of mind

Friendly understanding customer service.Easy to talk to and will help in finding a solution for you,giving you peace of mind Reviewed on: 6th June 2025

Helped me out massively when I was in a hole.

Helped me out massively when I was in a hole. I am now out of this and woke look back! Reviewed on: 6th June 2025

Help when needed most!

I was in a pretty bad financial rutt, but StepChange walked me through all my options and helped me formulate a plan that is working on helping me clear my debt within 2 years! Reviewed on: 6th June 2025

Life back on track.

So helpful no judging. Was in such a bad place and they have helped get my life back on track. Reviewed on: 6th June 2025

Step Change really sorted my life out for me, best t...

Step Change really sorted my life out for me, best thing I’ve ever done. Reviewed on: 6th June 2025

Was coping well with credit debt until a large new m...

Was coping well with credit debt until a large new monthly bill. Coukd of been possibly bankrupt Reviewed on: 6th June 2025

I was drowning in debt

When I first contacted Step change I was in such debt I thought I might loose my house. I couldn’t make any even basic payments and i and my children were struggling so badly. With stepchange help my debts are under control. The threatening letters from companies have stopped. I am paying all my debts slowly each month. It has saved my life. Reviewed on: 6th June 2025

Stress free and great customer service

Paid my balances off without contact from credit card companies so very stress free and had great customer service throughout the plan Reviewed on: 6th June 2025

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