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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Step change has helped me so much with my debts.

Step change has helped me so much with my debts that I don’t worry any more. Reviewed on: 4th May 2024

Step Change

Incredible service, life changing charity, for people crippled by debt. Excellent support Reviewed on: 4th May 2024

Stepchange were a lifesaver.

Got into debt after being treated for cancer and was contemplating suicide. National Debt Helpline referred me to Stepchange. They were non-judgemental and so helpful. They arranged a DMP which I've been able to stick to. Reviewed on: 4th May 2024

Excellent Professional Advice & so much reassurance...

Excellent Professional Advice & so much reassurance provided +++++ Reviewed on: 4th May 2024

Stepchange helped me

I had some debt which caused me sleepless nights and stressed at work and home talked to stepchange and now in a better place be debt free next year Reviewed on: 4th May 2024

I've been with SC for around 4 years now.

I've been with SC for around 4 years now. The online services are easy to use. Every time I call I always get great service. The only downside - sometimes there's a long wait for calls to be answered. But then again, my queries are always resolved. So I have no real complaints to make. Reviewed on: 4th May 2024

Nice friendly people nothing is to much for them ver...

Nice friendly people nothing is to much for them very polite and caring and always just a phone call away Reviewed on: 4th May 2024

My life would have been very hard if it wasn’t stepc...

My life would have been very hard if it wasn’t stepchange Reviewed on: 4th May 2024

They helped me deal with the debts I had and made it...

They helped me deal with the debts I had and made it easier for me to pay off my debts at a doable rate Reviewed on: 4th May 2024

An absolute relief having contacted Step Change.

An absolute relief having contacted Step Change. I cannot fault their service it's absolutely brilliant, and very straightforward. Reviewed on: 4th May 2024

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