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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

You are not alone

I was feeling way out of depth with my debts and didn't know where to turn and what to do. I contacted StepChange and the advice and help I received turned my life around. Reviewed on: 6th June 2025

Adviser very helpful and fully explained everything...

Adviser very helpful and fully explained everything to me. Reviewed on: 6th June 2025

StepChange we're brilliant.

StepChange demonstrated expertise and efficency. All Advusers were kind, polite and courteous. Reviewed on: 6th June 2025

Professional service, nice and helpful people, I rec...

Professional service, nice and helpful people, I recommend to anyone who needs help with sorting out and paying off debt. Reviewed on: 6th June 2025

StepChange changed my life!

StepChange changed my life! I contacted them when my marraige broke down and I didn't know how to cope with all the debt we had accumulated in my name (foolish I know in hindsight.) They were helpful and calming, and understanding. There have been frustrations over the years, as I changed my name and creditors wouldn't accept it, but StepChange as an organisation and the individuals were so supportive and helpful. Reviewed on: 6th June 2025

Life Saver

I was so relieved to see how helpful and friendly, non judgemental everybody has been. I am able now to pay my debts and have a life free of worries and heartache. Thank you. Reviewed on: 6th June 2025

Really great experience with Step Change they've rea...

Really great experience with Step Change they've really supported me to develop an affordable payment plan I can stick to, I can now really look forward to a debt free future! Reviewed on: 6th June 2025

Stress and worry away

I got myself into alot of mess years ago That I'd never done before I was usually quite sensible Step change helped me with my debt providers Coming too agreements they took my stress and worry away Reviewed on: 6th June 2025

Very helpful and supportive when I have needed to co...

Very helpful and supportive when I have needed to contact them Reviewed on: 6th June 2025

Easy to deal with

Easy to deal with, very well informed have had no issues since starting with them Reviewed on: 6th June 2025

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