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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Stress and worry away

I got myself into alot of mess years ago That I'd never done before I was usually quite sensible Step change helped me with my debt providers Coming too agreements they took my stress and worry away Reviewed on: 6th June 2025

Very helpful and supportive when I have needed to co...

Very helpful and supportive when I have needed to contact them Reviewed on: 6th June 2025

Easy to deal with

Easy to deal with, very well informed have had no issues since starting with them Reviewed on: 6th June 2025

They found me a way out of what seemed like oblivion

I can honestly describe my experience with step change as life changing. I honestly don't know what would have happened to me without their help. I felt like I was about to lose everything and they have me back on track Reviewed on: 6th June 2025

Hard to get through but worth it in the end

So nice to have some people to help you find a way out of a debt spiral, although getting through to them can be hard it is worth it in the end. Reviewed on: 6th June 2025

Step Change personnel are great

The people who work for Step Change are so understanding and helpful. Being in debt can come with shame and despair at the situation you find yourself in but after speaking with them and the support and advice they gave I felt more in control. Reviewed on: 6th June 2025

So helpful non judgemental, very knowledgeable.

So helpful non judgemental, very knowledgeable. Keep you up to date with all that's happening. Always there on the end of the phone to answer questions Reviewed on: 6th June 2025

Amazing team, helpful at every step.

Amazing team, helpful at every step. Stepchange helped me get my finances under control and dig myself out of a massive hole. Repayments are much easier now and I feel like a big weight has been lifted off my shoulders. Reviewed on: 6th June 2025

Service review

Really helpful, low stress service Reviewed on: 6th June 2025

Just can't thank stepchange and also formally called...

Just can't thank stepchange and also formally called CCCS enough. My life is at an all time low when they helped me out on 2004. 80k debt is now around one quarter of that total despite being on a pretty low wage of 35 years in the NHS. Prior to their help n 2004 I had constant phone calls, people at my door demanding money I just did not have. 2 CCJs but at least I still have my house. The moment I took advice of my work colleagues and joined them the phone calls stopped and no more doorstep visits. Been a long journey but feel like there's light at the end of the tunnel. Thank you. Reviewed on: 6th June 2025

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