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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

The most fantastic company you’ll come across

I can’t begin to tell you how wonderful stepchange are. They have helped me come out of a situation I couldn’t see an end to, and start to get my life back on track. I have been blown away by their staff who whenever I have dealt with them, have been so compassionate, kind and helpful that they’ve reduced me to tears. They are flexible, understanding and have some of the best customer service I’ve ever encountered. I was in a horrendously bad place before I discovered step change and am doing way better now and a massive part of this is because of how wonderful they are. Thank you step change for giving me hope, and helping me piece my life back together Reviewed on: 3rd May 2024

One of the best things I have done to sort out my fi...

One of the best things I have done to sort out my finances to become debt free in 4 years absolute life line Reviewed on: 3rd May 2024

Changed my life

Was really in a pickle worrying about debt after my business went bust and plucked up the courage to ring debt change and they changed my life Reviewed on: 3rd May 2024

Stepchange changed my life

Stepchange changed my life by helping me see a way out of the huge debt I’d built up. I’m 6 months away from being debt free after nearly 6 years and they’ve been a huge part of it Reviewed on: 3rd May 2024

Helped me with planning debt repayment

Helped me through very bad times with depression, anxiety and stress related illness when I got into debt as I was not working. The company gave me repayment options and spoke to all the finance institutions to whom I owed money and stopped all interest payments. They then helped me budget and arrange a repayment plan. Reviewed on: 3rd May 2024

Great customer service, very helpful

Great customer service, very helpful Reviewed on: 3rd May 2024

Extremely knowledgeable and helpful and not judgmental

Extremely knowledgeable and helpful and not judgmental Reviewed on: 3rd May 2024

Excellent service.

Excellent service. Step change thank you so much. Reviewed on: 3rd May 2024

Highly recommend Stepchange.

I have been with Stepchange for a while, they have helped me through difficult times with support, and I manage my money without stress now thanks to Stepchange. Highly recommend this company if you are facing financial difficulty do not hesitate to contact them. Reviewed on: 3rd May 2024

STEP CHANGE - Debt Charity of Class.

STEP CHANGE ~ Debt Charity. Ace Assistance from the Honorary Helpers Reviewed on: 3rd May 2024

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