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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,642 reviews, last reviewed 23rd Jun 2026
188350% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Thanks to stepchange I can sleep again at night Thanks to stepchange I can sleep again at night Reviewed on: 23rd June 2026
sarah jane bell's avatar
sarah jane bell

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18643)

I was supported by kind and understanding staff who...

5
I was supported by kind and understanding staff who supported me to make a plan. I was very over whelmed with it and it felt like I had no way out. I should have spoke to sort change a lot sooner. Reviewed on: 28th May 2025
Rochelle E's avatar
Rochelle E

Therapeutic and Helpful

4
It’s easy, straight forward. The staff are very helpful. The charity helped me to organise my finance during the time I had financial difficulties. This reduced my overall distress. Reviewed on: 28th May 2025
Nyerhovwo E's avatar
Nyerhovwo E

Supportive on how to manage my debts

5
With Step Change, I was well advised that gave me peace of mind to manage my debts. Reviewed on: 28th May 2025
Caroline F's avatar
Caroline F

Wouldn't have been able to cope without Stepchange t...

5
Wouldn't have been able to cope without Stepchange they are a life saver. They are so helpful and supportive Reviewed on: 28th May 2025
Boris Green 's avatar
Boris Green

Like in the darkness of debt

5
Like many, the burden of debt was getting too much and I contacted step change. Everything was easy to set-up, they took care of building a budget and setting affordable payments, contacting creditors and, on their website, allowing you to see how much you have paid, to whom and how long until debt free. Getting into debt was a major mistake in my life but StepChange were a real light in the dark. Reviewed on: 28th May 2025
GWAG's avatar
GWAG

I didn’t want to be faced with the situation of debt...

5
I didn’t want to be faced with the situation of debt management but the past year being on my plan has been less stress & anxiety. The plan has been easy to set up and paying one payment has been beneficial. I had struggled beforehand trying to speak to my creditors and some were helpful but not all have been. With this in place everyone knows what my position is. I feel guilty for being in this position but it can’t be helped when situations change and I am more accepting of this and hope to continue to be able to pay more as time moves on. Reviewed on: 28th May 2025
Sally's avatar
Sally

Highly recommended

5
StepChange helped me to manage my finances so that I know exactly what I need to budget for, they also eased a lot of my worries by dealing directly with the creditors which helped with the stress of my debt worries. I would highly recommend StepChange it was the best decision I ever made. Reviewed on: 28th May 2025
Pam W's avatar
Pam W

The advisers does his work professionally.

5
The advisers are very patient and good listeners and help you not have anxiety by explaining to you how they are able to assist you when having financial difficulties. I have been provided ongoing debt advice relating to my financial situation. I do appreciate the service provided and continue to look forward to be assisted as my financial matters. My health conditions have not changed yet and not able to go back to work. Thank you for your help and good advice. Thank you. Reviewed on: 28th May 2025
Jenifah Mutambara's avatar
Jenifah Mutambara

Great service and very helpful on the phone.

5
Great service and very helpful on the phone. Sorted very quickly and always keep in touch. Reviewed on: 28th May 2025
Gillian's avatar
Gillian

Easy to use sight helpfull explinations.

5
Easy to use sight helpfull explinations. Reviewed on: 28th May 2025
Deborah Emmerson's avatar
Deborah Emmerson

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