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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.918161128930581614 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Wouldn't have been able to cope without Stepchange t...

Wouldn't have been able to cope without Stepchange they are a life saver. They are so helpful and supportive Reviewed on: 28th May 2025

Like in the darkness of debt

Like many, the burden of debt was getting too much and I contacted step change. Everything was easy to set-up, they took care of building a budget and setting affordable payments, contacting creditors and, on their website, allowing you to see how much you have paid, to whom and how long until debt free. Getting into debt was a major mistake in my life but StepChange were a real light in the dark. Reviewed on: 28th May 2025

I didn’t want to be faced with the situation of debt...

I didn’t want to be faced with the situation of debt management but the past year being on my plan has been less stress & anxiety. The plan has been easy to set up and paying one payment has been beneficial. I had struggled beforehand trying to speak to my creditors and some were helpful but not all have been. With this in place everyone knows what my position is. I feel guilty for being in this position but it can’t be helped when situations change and I am more accepting of this and hope to continue to be able to pay more as time moves on. Reviewed on: 28th May 2025

Highly recommended

StepChange helped me to manage my finances so that I know exactly what I need to budget for, they also eased a lot of my worries by dealing directly with the creditors which helped with the stress of my debt worries. I would highly recommend StepChange it was the best decision I ever made. Reviewed on: 28th May 2025

The advisers does his work professionally.

The advisers are very patient and good listeners and help you not have anxiety by explaining to you how they are able to assist you when having financial difficulties. I have been provided ongoing debt advice relating to my financial situation. I do appreciate the service provided and continue to look forward to be assisted as my financial matters. My health conditions have not changed yet and not able to go back to work. Thank you for your help and good advice. Thank you. Reviewed on: 28th May 2025

Great service and very helpful on the phone.

Great service and very helpful on the phone. Sorted very quickly and always keep in touch. Reviewed on: 28th May 2025

Easy to use sight helpfull explinations.

Easy to use sight helpfull explinations. Reviewed on: 28th May 2025

Level headed and honest approach and understanding

A Level headed and honest approach and skillful understanding of my position was made by StepChange. I was helped at every stage of my interaction with them.. Reviewed on: 28th May 2025

Back on track with my finances

My Finance was all over the place with no money left over every month after budgeting. I turned to stepChangers for help and support in this matter. The helped me put all my dept into one adorable payment plan. Now I’m dept free and never been as happy to be back on the right track. Reviewed on: 28th May 2025

At first i was a bit skeptical about step change, Bu...

At first i was a bit skeptical about step change, But speaking to them was the best thing for me, I went from drowning in debt and worry, To one manageable monthly payment and they worked with me and my creditors and the letters and phone calls stopped over night. I can now see the wood from the trees and i love to see on my debts the balances coming down even better when the account read ZERO Reviewed on: 28th May 2025

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