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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,642 reviews, last reviewed 23rd Jun 2026
188350% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Thanks to stepchange I can sleep again at night Thanks to stepchange I can sleep again at night Reviewed on: 23rd June 2026
sarah jane bell's avatar
sarah jane bell

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18643)

Level headed and honest approach and understanding

5
A Level headed and honest approach and skillful understanding of my position was made by StepChange. I was helped at every stage of my interaction with them.. Reviewed on: 28th May 2025
Edward M's avatar
Edward M

Back on track with my finances

5
My Finance was all over the place with no money left over every month after budgeting. I turned to stepChangers for help and support in this matter. The helped me put all my dept into one adorable payment plan. Now I’m dept free and never been as happy to be back on the right track. Reviewed on: 28th May 2025
Robert K's avatar
Robert K

At first i was a bit skeptical about step change, Bu...

5
At first i was a bit skeptical about step change, But speaking to them was the best thing for me, I went from drowning in debt and worry, To one manageable monthly payment and they worked with me and my creditors and the letters and phone calls stopped over night. I can now see the wood from the trees and i love to see on my debts the balances coming down even better when the account read ZERO Reviewed on: 28th May 2025
roger's avatar
roger

Peace of mind

5
I just completed the online questionnaire and set-up my payment method. It was that simple and there is no trying to rip you off like other debt management websites out there. Reviewed on: 28th May 2025
Dozie A's avatar
Dozie A

Step change from very start were extremely helpful a...

5
Step change from very start were extremely helpful and put your mind at rest Reviewed on: 28th May 2025
Colon Milton's avatar
Colon Milton

Friendly team.

5
Friendly team. Quick response. Nice coordination Reviewed on: 28th May 2025
JJ's avatar
JJ

Step Change helped me helped me understand my situat...

5
Step Change helped me helped me understand my situation and, take control of my debts and, give me peace of mind. Reviewed on: 28th May 2025
Anne Doc's avatar
Anne Doc

I was in a cross road and confused about my debts.

5
I was in a cross road and confused about my debts. I was informed about this charity from an old experience a friend had. It was easy to contact them and after an initial appointment, I was accepted and I was assigned a case worker. This person helped me to set up a debt management plan free of charge. When I commenced this I had peace of mind and could sleep. Thank you Step-change Charity. Reviewed on: 28th May 2025
Kate O's avatar
Kate O

Very helpful, knowledgeable and friendly

5
Very helpful, knowledgeable and friendly Reviewed on: 28th May 2025
Anne B's avatar
Anne B

My money worries we’re getting on top of me each mon...

5
My money worries we’re getting on top of me each month and I couldn’t cope, stepchange changed all that and now worry free from debts mounting up Reviewed on: 28th May 2025
Andrew h's avatar
Andrew h

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