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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Very helpful in assisting with getting finances in o...

Very helpful in assisting with getting finances in order, gives you an easy way to work out your spending. It has made a very stressful situation much less so and without any judgement. Reviewed on: 29th May 2025

They have been very helpful to me.

They have been very helpful to me. Reviewed on: 29th May 2025

Friendly staff and always have a solution to any pro...

Friendly staff and always have a solution to any problem no matter how big or small they may seem Reviewed on: 29th May 2025

Management

Very helpful and supportive. Took care of my needs Reviewed on: 29th May 2025

The staff at Stepchange are extremly helpful and mak...

The staff at Stepchange are extremly helpful and make you feel at ease. I would reccomend them . First class Reviewed on: 29th May 2025

Really help me Thank you so much

Really help me Thank you so much Reviewed on: 29th May 2025

Very friendly and professional they sorted my DMP wi...

Very friendly and professional they sorted my DMP without any hassle it's lifted a big weight off my shoulders thank you stepchange Reviewed on: 29th May 2025

Marvelous to deal with.

Can't fault it, excellent PR, VERY FRIENDLY, HELPFUL, CLEAR UNDERSTANDING OF HOW TO USE STEPCHANGE, FELT AT EASE. VERY INFORMATIVE AND SORTED MY FINANCES, OF WHICH I AM EXTREMELY HAPPY WITH. THANK YOU STEPCHANGE, WOULD HIGHLY RECOMMEND. Reviewed on: 29th May 2025

They are very good they helping people

They are very good they helping people Reviewed on: 28th May 2025

Easy , helpful people who don’t judge

Easy , helpful people who don’t judge Reviewed on: 28th May 2025

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