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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

No judgement here

StepChange turned a worrying, frightening experience into a doable solution with no guilt trips and no judgement. I have found their intervention very reassuring and I now rest easy at night. I thoroughly recommend them Reviewed on: 28th May 2026

First aid with debts.

Excellent company. They helped me a lot with my financial debts and I am very happy with their service. My rating is 11/10. Reviewed on: 28th May 2026

Quick Result

It’s a great service, it has helped me get all my debts paid off, all together at a more reasonable one payment! Reviewed on: 28th May 2026

It was vey helpful, and you took a load of pressure...

It was vey helpful, and you took a load of pressure from me thank you Reviewed on: 28th May 2026

Brilliant service highly recommend

Brilliant service I was in a bad space with my mental health and money problems were causing additional stress, a friend recommended StepChange and I thought I would try and work out my financial situation and they were extremely helpful and supportive and took care of everything and took a huge load off my shoulders. I pay now to reduce my total debt rather than minimum payments which was effectively interest on that debt. Reviewed on: 28th May 2026

Well, what would i have done without stepchange.

Well, what would i have done without stepchange. I was struggling with my debts and now only got 1 year left to pay it off. When I'm struggling to meet my next payment, I phone up,explain my situation and they are so helpful and understanding. I've recently had a bereavement and they were so nice to me and offered support. I've not had one bad experience with stepchange. Well done to everyone involved and i can't thank you enough. X Reviewed on: 28th May 2026

I contacted stepchage about my debts and I found the...

I contacted stepchage about my debts and I found them very helpful and taken the worries of me. Reviewed on: 28th May 2026

StepChange was a game changer for me.

StepChange was a game changer for me. It took the constant pressure of dealing with each debt individually on a monthly basis and allowed me to pay one monthly sum to StepChange and they did the rest. Reviewed on: 28th May 2026

Very straightforward with empathetic people

The process was really quite straight forward. Customer Service agents were very helpful and explained everything in detail and I truly felt like they cared about my situation. Reviewed on: 28th May 2026

Extremely helpful polite staff and I’m so glad a fri...

Extremely helpful polite staff and I’m so glad a friend recommended them to me. Reviewed on: 28th May 2026

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