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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18645 reviews)

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4.92

Based on 18,644 reviews, last reviewed 23rd Jun 2026

188400% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I have always been treated nicely when I call , as t... I have always been treated nicely when I call , as this is a stressful time for me, it had helped me carry on with work without worrying as much altho... Read more Reviewed on: 23rd June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18645)

Bad debt

I was in bad way with my Debt when I contacte step change they put me at ease and put a plan in place Reviewed on: 27th May 2025

this is a brilliant company ,professional ,polite

this is a brilliant company ,professional ,polite and helpful at all times and has been a huge help in me continue my life Reviewed on: 27th May 2025

It’s an amazing service for people who don’t know wh...

It’s an amazing service for people who don’t know which way to turn after they feel that they are drowning in debt Reviewed on: 27th May 2025

Customer service is awful.

Customer service is awful. if you call them youll be stuck in a queue of 30+ people therefore having to wait atleast an hour or 2. If you email them youll be luck to get a reply within a month. Besides this issue its been smooth Reviewed on: 27th May 2025

I was really struggling and feeling overwhelmed.

I was really struggling and feeling overwhelmed. It was affecting my sleep and I was constantly stressed. After speaking to the very supportive staff and setting a payment plan up I immediately felt like a huge weigh had been lifted from me. I felt like I was in control and could manage my financial situation again. Reviewed on: 27th May 2025

Very helpful & understanding.

Very helpful & understanding. They helped me get back in control with my finances. Reviewed on: 27th May 2025

GREAT PLACE TO HELP YOU WITH FINANCIAL DIFFICULTIES

They take care of all your financial difficulties and give you the best options that suit your criteria. They create a budget to help you understand the process. Their website is easy to move around with clear details on how they can help. Direct Debits make it easier to stay on top of paying off any debts. Overall they are a great company to use for all your financial difficulties Reviewed on: 27th May 2025

StepChange - If you have debts...

If you have debts and don't know how to move forward StepChange will immediately help with clear advice and practical solutions, liaising with creditors as necessary. The staff are consistently friendly, show understanding and are very professional. Reviewed on: 27th May 2025

Overall my Experience with StepChange is excellent

Overall my Experience with StepChange is excellent Reviewed on: 27th May 2025

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