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StepChange: Debt advice reviews

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4.95
Based on 14,718 reviews, last reviewed 9th Apr 2026
57% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026
Obi N's avatar
Obi N

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14718)

NO money worries and they do not take any fee.

5
stepchange operators are sympathetic, non judgmental, patient and very helpful. I owe large amounts to various lenders and with a simple call or online form you can have the cretitors contacted on your behalf and stop the letters or threats and stop interest on your debts. This is legal and it works. You work out how much you owe everyone, and what your income and expenditure is, be honest it helps them help you. Stepchange get back to you quickly and where i was paying my creditors hundreds each month (with their interest added) i now pay one payment of £54 a month which is divided among them. This has given me a stress free life financially and an annual review keeps you and them right. This is a great service which charges nothing and genuinely helps people in financial difficulty. Reviewed on: 2nd May 2024
GEE's avatar
GEE

Very easy to communicate and professional help

5
Very easy to communicate and professional help Reviewed on: 2nd May 2024
Tony Millward's avatar
Tony Millward

Accessible debt management for everyone.

5
Very easy process to getting support to manage debt. Reviewed on: 2nd May 2024
Marion's avatar
Marion

debt management

5
allways available and helpful. never to o busy Reviewed on: 2nd May 2024
Dennis Townsend's avatar
Dennis Townsend

Hang in your plan will succeed

4
Taught me life lessons on budgeting and general money management. I would say it is difficult at the beginning. But when you see your debt pile dwindling. It's a great feeling. Reviewed on: 2nd May 2024
David 's avatar
David

VERY COOPERATIVE.

5
VERY COOPERATIVE. VERY HUMBLE DEDICATED TO HELP, PROFESSIONAL,UNDERSTANDING, AND ON TOP ALWAYS FEELS THAT THEY ARE THERE ONLY FOR ME. EXCELLENT Reviewed on: 2nd May 2024
Faisal 's avatar
Faisal

my debts

5
`i was in a mess and i heard about Step change they helped mi in sorting payment with creditor's which has and is helping me Reviewed on: 2nd May 2024
Karen Evans's avatar
Karen Evans

Very happy with the help :)

5
Had loads of debts and stepchange helped me feel like I could get them all paid and be debt free. It is very easy to sort with them and I would definitely recommend. Reviewed on: 2nd May 2024
Lauren's avatar
Lauren

Overall good service but difficult when it comes to...

4
Overall good service but difficult when it comes to communication with creditors as Step change state it’s customer who should be liaising with creditors and creditors want to hear directly from Step change. So the costumer is left in between and nothing gets sorted until it gets escalated or complain made. My debt repayment was delayed because of this. Reviewed on: 2nd May 2024
Dana L's avatar
Dana L

Easy and efficient

5
Easy and efficient excellent service would highly recommend if you’re going through financial difficulties Reviewed on: 2nd May 2024
Steph 's avatar
Steph

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