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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

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4.92

Based on 18,645 reviews, last reviewed 24th Jun 2026

188450% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change get my life back on track. Step Change get my life back on track. Step Change worked out what i can afford. Very grateful for all the support and the advises from the advisors a... Read more Reviewed on: 24th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

Everything and everyone at step change are lovely an...

Everything and everyone at step change are lovely and very helpful people always get a help with any problems and quick response to any problems if they occur. It quickly puts your mind at rest. Reviewed on: 27th May 2025

Experiencing StepChange has been life changing for me.

Experiencing StepChange has been life changing for me. From the very first call I felt the weight lifting. I could see a way through the debt, to a calmer, more controlled place and a happier life. Recognising your debt problem is the start, but calling StepChange is the wisest thing you’ll ever do. Confronting the problem with their help makes the seemingly impossible much more doable (and flexible) - and they do all of it for free! So be brave, pick up the phone, admit finally there’s a problem, and let this great organisation do for you what they have for so many of us and bring peace and certainty in place of all the stress and worry. Reviewed on: 27th May 2025

Recommendable if you struggle

It helped me a lot gave peace of mind and no worries Reviewed on: 27th May 2025

Advisor so helpful put me at ease explained everythi...

Advisor so helpful put me at ease explained everything put my mind at rest Reviewed on: 27th May 2025

A really helpful and non-judgemental service.

A really helpful and non-judgemental service. My debt was drowning me. Now I am debt free and intend to stay that way. Reviewed on: 27th May 2025

Very grateful for StepChange!

I am genuinely amazed and very grateful, for the service and compassion of the StepChange people. The process ensured I felt in control and got to being debt free as soon as possible. The process was easy, I was able to track payments and debts, and make changes where needed with ease. Without StepChnage I don't think I would have been in the position to buy a house with my partner this year. Reviewed on: 27th May 2025

StepChange have been amazing.

StepChange have been amazing. So supportive, knowledgeable and very sympathetic to our situation. Reviewed on: 27th May 2025

StepChange helped me recover from one of the darkest...

StepChange helped me recover from one of the darkest periods in my life. The professionalism i was shown along with the compassion and expertise was crucial Reviewed on: 27th May 2025

i was drowning in debt following a divorce.

i was drowning in debt following a divorce. I kept putting things off as i was embarrassed about the size of my combined debts and not wanting to address it myself, let alone a 'stranger'. i was also concerned that i would then be getting myself into more debt by acquiring 'fees'. shouldn't have worried, and how i wish i had done this far sooner. Yes, that first phone call is a bit awkward, but the staff are friendly, helpful and non judgemental. After years of debt, i will finally be free next October - and what a wonderful position that will be :-) Reviewed on: 27th May 2025

StepChnage quite literally changed everything for me.

StepChnage quite literally changed everything for me. I felt like I was never going to pay off my debt, I was paying so much interest so just couldn't ever see a way of making my debt any more manageable. StepChnage were completely non-judgemental and helped me communicate with my banks to explain my situation, I am now over half way though my debt re-payment plan and finally see a future where I will be debt free and get my life back. Reviewed on: 27th May 2025

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