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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Very supportive and very helpful

Very supportive and very helpful throughout the whole process. After setting up the plan they were also very helpful Reviewed on: 2nd May 2024

Great fast quick service excellent

Great fast quick service excellent Reviewed on: 2nd May 2024

Very Good Customer service .

Very Good Customer service .Saviour in time of need Reviewed on: 2nd May 2024

Clear helpful advice making debt management a lot cl...

Clear helpful advice making debt management a lot clearer to deal with with plenty of options helping you feel in control of your debts and worries Reviewed on: 2nd May 2024

I am happy they have helped when I was in a pickle.

I am happy they have helped when I was in a pickle. They are helping get back on my feet and really appreciate it. Reviewed on: 2nd May 2024

I was in debit with my bill the team help me out to...

I was in debit with my bill the team help me out to sort them they are very helpful thank you Reviewed on: 2nd May 2024

Great Service

Step change put me at ease at a difficult time. It was a stress free experience. The advisors were polite and understanding Reviewed on: 2nd May 2024

Highly recommended

Great staff, handled all needs like a Pro and made sure to get me sorted until the end Reviewed on: 2nd May 2024

Stepchange has turned my life around

Stepchange has turned my life around Reviewed on: 2nd May 2024

Step change has helped turn our life around we are j...

Step change has helped turn our life around we are just over 1 year from being dept free Reviewed on: 2nd May 2024

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