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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Fist time I telephoned it was if they welcomed me.

Fist time I telephoned it was if they welcomed me. The lady I spoke with made me at ease. It felt as if it was a weight lifted off my shoulders. Slept a lot easier and a lot less worry. Reviewed on: 2nd May 2024

I know i was going to struggle with debt in the near...

I know i was going to struggle with debt in the near future so i contacted Step change and asked for their help with a debt managment plan. they supported me through the process and help out if i go reminders from the creditors Reviewed on: 2nd May 2024

was really stressed about credit card and overdraft...

was really stressed about credit card and overdraft debt and from the initial consultation stepchange were helpful, supportive, reassuring and helped me change my situation very positively. It has made a huge difference to my life and stopped the banks harassing me and i felt protected, and was able to pay what i could reasonably afford. Reviewed on: 2nd May 2024

first class

first class they are very good at sorting out your debt problems nothing seems to hard for step they give good advice to sort out your debt Reviewed on: 2nd May 2024

A real life-line when it comes to debt management

I work in the film and tv industry which has been hit very hard by covid-19, economy/fuel crisis and SAG Strikes. Not being in a position where I can provide a home and food for my family without the stress of going further into debt was incredibly frustrating and stressful. StepChange has helped me to manage my debt and allow me to live again. Thank you Reviewed on: 2nd May 2024

Found staff very helpful when I felt there was no wh...

Found staff very helpful when I felt there was no where else to turn to and got my situation sorted quickly Reviewed on: 2nd May 2024

Was so helpful and helped ease my mind

Was so helpful and helped ease my mind Reviewed on: 2nd May 2024

Excellent helpful debt management advice

Customer service were so friendly when explaining my situations and going into details of all the option I had. It gave me peace of mind dealing with only one contact and one monthly payment. Debtors stopped contacting me direct. I managed to pay off over £17k of debt through my debt management plan Reviewed on: 2nd May 2024

had large debts, contacted stepchange,

had large debts, contacted stepchange, they spoke to creditors on my behalf. they got the debts frozen, no interest, and arranged affordable repayments. Apart from regular statements i no longer hear from creditors Reviewed on: 2nd May 2024

Saved my life.

Saved my life. I was in a very bad and dark place financially. Reviewed on: 2nd May 2024

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