Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

View other StepChange products

4.92

Based on 18,681 reviews, last reviewed 28th Aug 2026

98% decrease in 5 star reviews

in the past 90 days

93% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

Total relief

Within minutes of speaking to an advisor the almost unbearable pressure gradually lifted and the gnawring anxiety dissipated. The feeling at last that there was a light at the end of the tunnel of darkness. Reviewed on: 27th May 2025

My experience was very easy,sympathetic and helpful...

My experience was very easy,sympathetic and helpful staff. Reviewed on: 27th May 2025

Happy to be nearly debt free

I am so happy to be nearly debt free I can start living my life again worry free Thankyou step change so much for all your help I won’t be getting into debt again I promise that Thankyou and I will always recommend people to come to you if they need debt help Thankyou Reviewed on: 27th May 2025

Light at the end of the tunnel.

I would like to say step change really help me out under difficult circumstances they are very understanding and very helpful and friendly I would recommend step change to anyone who is struggling with debts. Reviewed on: 27th May 2025

Straight forward practical advice

Step change publication and web platform are straight forward and work.The staff you contact are excellent and are very knowledgeable in their field of expertise. With solid practical advice. Reviewed on: 27th May 2025

Staff are incredibly helpful & compassionate.

Staff are incredibly helpful & compassionate. Very knowledgeable and kind. Reviewed on: 27th May 2025

I was very nervous and embarrassed about speaking to...

I was very nervous and embarrassed about speaking to anyone about my debt. It has been the best thing I have done getting in touch with Stepchange. They did all the hard work and I am now paying back debt I thought I couldn’t in one payment. It has lifted the stress of owing money and burying my head in the sand. Reviewed on: 27th May 2025

Bad debt

I was in bad way with my Debt when I contacte step change they put me at ease and put a plan in place Reviewed on: 27th May 2025

this is a brilliant company ,professional ,polite

this is a brilliant company ,professional ,polite and helpful at all times and has been a huge help in me continue my life Reviewed on: 27th May 2025

It’s an amazing service for people who don’t know wh...

It’s an amazing service for people who don’t know which way to turn after they feel that they are drowning in debt Reviewed on: 27th May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Advice service
from Debt Free Advice 4.25 from 5 reviews
Debt Solutions
from Debt Movement 4.08 from 18 reviews
Debt advice
from National Debtline 4.35 from 71 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub