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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Stepchange has been excellent from start to date.

Stepchange are very good when it comes to review time. Reviewed on: 2nd May 2024

Absolutely amazing people, who help you, when you m...

Absolutely amazing people, who help you, when you most need it.Who knows where I'd have been, without their help. Reviewed on: 2nd May 2024

Stepchange have been a god send, really helped me to...

Stepchange have been a god send, really helped me to get back on track with my finances. I have spoken to Ash a couple of times and he has been absolutely brilliant. They are always there to offer great advice and support when needed. I’ve finally reached that light at the end of the tunnel thanks to Stepchange ☺️ x Reviewed on: 2nd May 2024

Made dealing with my debts less stressful and simple...

Made dealing with my debts less stressful and simple, into my second year with them and gone through budget review. Easy to update balances and manage online. If you need to phone, staff very helpful and supportive. Reviewed on: 2nd May 2024

I have just finished my debt free journey.

I have just finished my debt free journey. Thanks to step change all my debts have been repayed. Took 3,5 years but I'm debt free now . Reviewed on: 2nd May 2024

Stress free

Stepchange has changed my life they have taken all the stress I had with my debt away. If you are in debt I would strongly recommend this company Reviewed on: 2nd May 2024

I have now got peace of mind and living a normal li...

I have now got peace of mind and living a normal life without being threatened by creditors. I have good night sleep and have stopped being so stressed about finances. I can plan better financially and I have never felt so much better in my life as I do now. I would recommend StepChange to anyone who find themselves in debt as I did before. Reviewed on: 2nd May 2024

Easy to use and very helpful, nothing is too much tr...

Easy to use and very helpful, nothing is too much trouble. Reviewed on: 2nd May 2024

Step change can help you

They have really help me sort out my finances and pay regular affordable amounts. When I have phoned the staff are very nice and understanding and very knowledgeable because sometimes when you owe money to companies they can be very unpleasant. But Step change told me my rights . Reviewed on: 2nd May 2024

Got Me a out Of Trouble

All customer service agents are to the highest of standards. The treat you like a person not just a number. Reviewed on: 2nd May 2024

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