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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

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4.92

Based on 18,681 reviews, last reviewed 28th Aug 2026

98% decrease in 5 star reviews

in the past 90 days

93% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

It was stressful time as I lost my house, my job I w...

It was stressful time as I lost my house, my job I was left with loans and credit cards payments. Step changes helped and it is helping still to get me through the financial crisis thank you Reviewed on: 26th May 2025

I had sleepless nights, Helped me to sort out my Deb...

I had sleepless nights, Helped me to sort out my Debts, Reviewed on: 26th May 2025

Life Changer

Stepchange has been very helpful and understanding the whole way through. I can't thank them enough. Staff has always been very easy to speak with. Reviewed on: 26th May 2025

Great help fantastic people

These people really helped me emensly I was so burried under all the stress & worry, thanks to you guys I can sleep a lot easier now knowing that there is help out there for people with money problems can’t thankyou all enough made my life a lot easier thankyou so much!! I will definitely recommend to others Reviewed on: 26th May 2025

Call cuts out when in the queue, you have to start a...

Call cuts out when in the queue, you have to start again; if your considering an NVA, make sure you get All the relevant information - i.e. All household income to be included. Reviewed on: 26th May 2025

Superb company no judgmental.

Superb company no judgmental. Helped me get straight highly recommend Reviewed on: 26th May 2025

Have been able to regulate my finances.

Have been able to regulate my finances. Dealing with my debtors. Relieving me of that stress. They stand as middlemen for me. Not to worry about the creditors as long as I pay the amount Step One worked for me. They are doing this very effectively. Their customer service is very good. They handle your case with very much understanding. Suggests reasonable means you can deal with your situation. They are indeed very helpful. Their job really allows you to manage your finances in a more meaningful manner. Very reliable; StepOne. GREAT. Reviewed on: 26th May 2025

It was such a relief when I contacted StepChange.

It was such a relief when I contacted StepChange. Extremely helpful and knowledgeable staff and helped me with a Debt Management Plan. I am now some way in to this plan. It has been hard living within the budget but I have managed. I am now in the last year and looking forward to being debt free. I cannot thank StepChange staff enough for their help. I only wish I had contacted them earlier. Reviewed on: 26th May 2025

I can’t remember if it was two i

I can’t remember if it was two i Reviewed on: 26th May 2025

When you fall into financial difficulties, Stepchang...

When you fall into financial difficulties, Stepchange will definitely sort and solve everything for you. Reviewed on: 26th May 2025

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