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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

it has been a great experience with step change ...

it has been a great experience with step change and their have help me a great deal over the last few year Reviewed on: 26th May 2025

My DMP took a load off my mind and I am now approach...

My DMP took a load off my mind and I am now approaching debt free. Reviewed on: 26th May 2025

Don't Hesitate these guys are amazing

From start to finish I was very nervous at first but was put at ease very quickly by our representative. They explained several options and helped us on all questions, they made everything so clear and concise to get to see what was going on and the consequences before we signed up. We have happily been able to manage our finances so much better since receiving the help Stepchange gave us. We would recommend that if your worried and struggling please just call them because you will change your life overnight as they will not only take care and understanding of you but will also do everything for you once your happy with your options. Don't feel embarrassed or shamed there are so many people going through the same situation and these guys truly are the best. They are a free service too so no worries about extra fees to worry about. Take that leap and call them you will be so relieved you did. Reviewed on: 26th May 2025

I have debt and I contact them and They offered the...

I have debt and I contact them and They offered the best way to pay off the debt. Reviewed on: 26th May 2025

Life changing

Step change , changed my life from the first phonecall . I’m four years into my arrangement and have not got into any debt or had significant money worries since . Finally learned how to manage a budget and staff are amazing at putting you at ease to getting you on right track with finances . Reviewed on: 26th May 2025

make that call to help yourself change your debt

i was desperate to solve my debt. i researched various charities and websites offering help but Step change seemed to tick all the boxes. i gave them all the info they needed and they came back with a plan. i am into my second year and paying 100 pounds more a month off my debt than i was last year and my creditors seem happy with the repayment plan. i don't worry so much anymore. i still have a debt but it is being repayed across all of my creditors by Step change. Reviewed on: 26th May 2025

Lifesavers

I didn’t know where to turn and one call to StepChange and instant relief, reassurance, no judgment, friendly. Live Savers, Thank You. Reviewed on: 26th May 2025

excellent support

I have always received an excellent support from Stepchange. The people I have spoken to have been very helpful, informative and supportive. Reviewed on: 26th May 2025

Respectful customer service and excellent support

From respectful customer service, to excellent support throughout, I wish I had come across StepChange sooner. By paying a previous provider for over seven years, I would have been debt-free much sooner had I gone with StepChange in the first instance. Reviewed on: 26th May 2025

Stepchange helped immensely when I was overwhelmed w...

Stepchange helped immensely when I was overwhelmed with debt worries. Their help with dealing with creditors allowed me to get a good nights sleep instead of worrying all night about how to handle my debts. In the many years of having a Debt management plan with them, only once has an advisor given me any incorrect advise which was then quickly rectified by a supervisor. They are none judgemental and are genuine in their desire to help people. I would highly recommend anyone with debt problems to contact them. Reviewed on: 26th May 2025

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