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StepChange: Debt advice reviews

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4.95
Based on 14,718 reviews, last reviewed 9th Apr 2026
57% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026
Obi N's avatar
Obi N

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
Magda 's avatar
Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (14718)

Helped me plan and be realistic regarding my income...

5
Helped me plan and be realistic regarding my income and expenditures. Reviewed on: 2nd May 2024
Helen's avatar
Helen

Making progress

4
Long wait times to speak to people. Felt rushed on occasions and a little judged by a couple of people. I did get the recommendations I was looking for and currently dealing with the situation Reviewed on: 2nd May 2024
Aria C's avatar
Aria C

Everything is so easy to deal with through stepchange

5
Everything is so easy to deal with through stepchange Reviewed on: 2nd May 2024
Georgina B's avatar
Georgina B

I found the advisors most helpful, very understandin...

5
I found the advisors most helpful, very understanding and offered my several different options. Life is so much easier now for me thanks to their help. Reviewed on: 2nd May 2024
Angela 's avatar
Angela

Very helpful very understanding I fell ill and they...

5
Very helpful very understanding I fell ill and they helped me a lot Reviewed on: 2nd May 2024
Damien W's avatar
Damien W

Had a very good experience with StepChange.

5
Had a very good experience with StepChange. I suffer with Generalised Anxeity Disorder, they where very good at taking this into account and helping me work through the process in a way that did not trigger my anxiety. Reviewed on: 2nd May 2024
SimonB's avatar
SimonB

Step Change helped me immensely.

5
At a time of extreme depression and anxiety, Step Change helped me to sort out my finances and found a solution to my problem. I will be forever grateful for their great service. Thank you Step Change! Reviewed on: 2nd May 2024
Lynn D's avatar
Lynn D

I have always found StepChange staff to be very unde...

5
I have always found StepChange staff to be very understanding and helpful. They advised me on current debt and setup a repayment plan for me Reviewed on: 2nd May 2024
Mary's avatar
Mary

The help and support from StepChange has been life c...

5
The help and support from StepChange has been life changing, reducing stress and allowing us to see an end point. Reviewed on: 2nd May 2024
Chris's avatar
Chris

debt management made easy

5
i had a lot of debt with several companies and Stepchange helped make the repayments simple and manageable with one monthly payment Reviewed on: 2nd May 2024
David's avatar
David

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