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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

Have been able to regulate my finances.

Have been able to regulate my finances. Dealing with my debtors. Relieving me of that stress. They stand as middlemen for me. Not to worry about the creditors as long as I pay the amount Step One worked for me. They are doing this very effectively. Their customer service is very good. They handle your case with very much understanding. Suggests reasonable means you can deal with your situation. They are indeed very helpful. Their job really allows you to manage your finances in a more meaningful manner. Very reliable; StepOne. GREAT. Reviewed on: 26th May 2025

It was such a relief when I contacted StepChange.

It was such a relief when I contacted StepChange. Extremely helpful and knowledgeable staff and helped me with a Debt Management Plan. I am now some way in to this plan. It has been hard living within the budget but I have managed. I am now in the last year and looking forward to being debt free. I cannot thank StepChange staff enough for their help. I only wish I had contacted them earlier. Reviewed on: 26th May 2025

I can’t remember if it was two i

I can’t remember if it was two i Reviewed on: 26th May 2025

When you fall into financial difficulties, Stepchang...

When you fall into financial difficulties, Stepchange will definitely sort and solve everything for you. Reviewed on: 26th May 2025

Always all staff very helpfull .

Always all staff very helpfull . Reviewed on: 26th May 2025

Always helpful no matter what easy to contact

Always helpful no matter what easy to contact Reviewed on: 26th May 2025

Stepchange have been 100% supportive from my first i...

Stepchange have been 100% supportive from my first initial contact and ongoing. When I contacted Stepchange my debt problem was spiraling out of control. As the saying goes "Robbing Peter to Pay Paul." Not literally but I had more money going out than coming in. I started to turn a blind eye just popping debt post into a draw "Out of Site. Out of Mind." The mental stress became too much as I didn't share with anyone, until finally I contacted Stepchange for help and they've been marvelous. They listened with empathy and calculated a plan which suited my purse. At any time if my circumstances changed I would ring them up and another plan was set. I have since shared my debt with others so that they are understanding my situation. I'm near the end now. I have typed out a monthly Ins and Outs so that I keep on top of things. I no longer have steepness nights. (Not for money anyway). Please don't sit in silence. Ring Stepchange today. That's what they are there for. Reviewed on: 26th May 2025

Very reassuring

Efficient and knowledgeable. Glad I went to them for advice. Reviewed on: 26th May 2025

the final countdown thanks to stepchange all my debt...

the final countdown thanks to stepchange all my debts were paid in one monthly payment and split into each creditor and paid to each one and the whole debt was paid over 5 years in a painless way once the first year was gone it seemed easier Reviewed on: 26th May 2025

Life changing

Following my divorce, Stepchange have enabled me to continue with my life by supporting me through a very difficult time in my life. Without them, I would’ve found it very difficult to continue financially. Their support has been unrivalled and I am eternally grateful for giving me my life back Reviewed on: 26th May 2025

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