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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Excellent people.

Excellent people. Peace of mind. I would highly recommend. Fairly easy to use. They also help with a budget. Reviewed on: 28th May 2026

Always very professional and empathetic.

Always very professional and empathetic.You don’t feel like you’re being judged .Took my health situation into consideration Reviewed on: 28th May 2026

A fantastic company,, life changing advice,

A fantastic company,, great customer service, helpful, friendly, empathetic. Stepchange has been an absolute rock to me during an extremely difficult and stressful time. i would highly recommend them to anyone who finds themselves in financial distress, Stepchange really can change your life. Reviewed on: 28th May 2026

The staff are always there for you if needed.

The staff are always there for you if needed. They are very understanding and caring. Reviewed on: 28th May 2026

Life changing.

Life changing. Help me manage a problem that was a deep burden to me. Reviewed on: 28th May 2026

The service is effective and efficient along with th...

The service is effective and efficient along with the staff getting things done. Reviewed on: 28th May 2026

Fantastic stress free great team

Fantastic stress free great team Reviewed on: 28th May 2026

Great debt advice and debt help, step change has hon...

Great debt advice and debt help, step change has honestly changed my life Reviewed on: 28th May 2026

Stepchange intervention helped me to take pressure o...

Stepchange intervention helped me to take pressure off from my creditors Reviewed on: 28th May 2026

Very easy to talk to.

Very easy to talk to. They are friendly & knowledgeable, non judgmental and on your side. Reviewed on: 28th May 2026

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