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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,647 reviews, last reviewed 26th Jun 2026

188550% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Fantastic service, very easy to complete the applica... Fantastic service, very easy to complete the application process. Reviewed on: 26th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Excellent support and friendly agent solved the diff...

Excellent support and friendly agent solved the difficulty I was facing Reviewed on: 25th May 2025

Really I am so worried about paying money.

Really I am so worried about paying money. But I don’t have fullfigure. But I am going stepchange no stressed, no worries. I can sleep very peacefully. Reviewed on: 25th May 2025

When I was desperate as husband left me with debt ,...

When I was desperate as husband left me with debt , I phoned step change and they were so helpful it was a weight of my shoulders . Reviewed on: 25th May 2025

I find this the most difficult thing of all to do.

I find this the most difficult thing of all to do. and without guidance I would be lost, but the financial advisors, are so proffessional at doing this, you are helped through it. I must admit to having got it wrong due to nerves, but thank goodness ge help. Reviewed on: 25th May 2025

I was struggling with debt to the stage it was affec...

I was struggling with debt to the stage it was affecting my health. I then heard about Step Change, so I contacted them, and I am glad I did, and they set up debt management plan which I could afford, and it helped me a lot and stopped all the calls. Reviewed on: 25th May 2025

Having moved back to my home town due to my elderly...

Having moved back to my home town due to my elderly mother being ill and having a high paid job to minimum wage my finances took a tumble . Step change were amazing .They took all the pressure off my shoulders and dealt with all my creditors and I can finally sleep at night Reviewed on: 25th May 2025

Stepchange have helped me get myself back on track.

Stepchange have helped me get myself back on track. Advisors are extremely helpful and quick to respond to any queries. Reviewed on: 25th May 2025

Fnancial problem

Helped me through difficult and stressful financial time. The staff that was helping me through this difficult time was very helpful. Reviewed on: 25th May 2025

StepChange has turned my problems around

Every stage of the process towards a debt management plan was made clear and relatively easy to carry out . I struggled with some of the IT involved. Everyone I have spoken to has been knowledgable and non judgmental and kind. I dreaded having to involve anyone else in my financial problems but StepChange took away that feeling to a large extent. I do not hesitate to to contact them whenever I feel anxious or uncertain about anything to do with creditors etc. Reviewed on: 25th May 2025

Without you, creditors would make our lives a misery,

Without you, creditors would make our lives a misery, Reviewed on: 25th May 2025

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