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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

a life saver

They are a life saver and all of the experts that I’ve spoken to have been extremely helpful and professional Reviewed on: 2nd May 2024

professional service..

Stepchange dealt wit my issues professionally and relieved a lot of the stress in my life. Reviewed on: 2nd May 2024

I can get by now thanks to your help

I can get by now thanks to your help Reviewed on: 2nd May 2024

Friendly team and compassionate service.

Friendly team and compassionate service. Would highly recommend, they helped us so much getting control over our finances. Reviewed on: 2nd May 2024

Made things easy to deal with and clarity was perfec...

Made things easy to deal with and clarity was perfect, all easy to understand. Reviewed on: 2nd May 2024

Highly recommend Stepchange, I was really worried wh...

Highly recommend Stepchange, I was really worried when I fell into financial difficulty and they supported me in arranging an affordable repayment plan I could manage and were very supportive and professional throughout. Reviewed on: 2nd May 2024

Stepchange have really helped me manage my debt and...

Stepchange have really helped me manage my debt and I feel more im control of my debts. Reviewed on: 2nd May 2024

Outstanding service

Very polite and understanding customer service who have helped me and my mental health so much over the years. Reviewed on: 2nd May 2024

Help when I needed it most.

I needed help with debts that were overwhelming me. I was referred to StepChange and things were soon under control. I was helped and guided through the whole of my DMP. I have dyscalculia which means that dealing with numbers and managing my finances are difficult. The advisers at StepChange talked me through preparing my annual budget, something I could never have done on my own. Thanks to StepChange I am now debt free and I intend to remain that way. Reviewed on: 2nd May 2024

Great Help.

The team at Stepchange have given myself a first class service and taken a great weight off my shoulders as regards to the debt i am in. If they had not been here to help i do not know where i would be now. Reviewed on: 2nd May 2024

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