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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

I went to a dark place and didn't know what to do wi...

I went to a dark place and didn't know what to do with the debts so just ignored the letters and demands I was receiving thinking wrongly if I kept paying the minimum things would be OK, and in the end this didnt work as the minimum payment incurred interest, so had to seek help and found stepchange who helped me by giving me a way to pay so that the balances owed didn't increase. Reviewed on: 2nd May 2024

Stepchange took away the stress and anxiety from me...

Stepchange took away the stress and anxiety from me dealing with creditors which has improved my mental and physical health because the stress of debt was making me ill Reviewed on: 2nd May 2024

stepchange debt management have offered their suppor...

stepchange debt management have offered their support when i needed it. i was in a lot of debt. they sorted my worries out for me. it was a weight lifted from my shoulders. i couldnt sleep for worry but it was all sorted out for me. Reviewed on: 2nd May 2024

I was really worried about some of my debts but Step...

I was really worried about some of my debts but StepChange have really helped with these and I feel a lot better since their help. Reviewed on: 2nd May 2024

StepChange appeared in my life at a very dark time.

StepChange appeared in my life at a very dark time. The more I got in debt the more I borrowed. I searched ‘debt management’ and came across StepChange. From the start they were kind but efficient, helped me with a budget and finally I can breathe again. I’ve just 10 more payments to make which seemed inconceivable at the start. Just pick up the phone, you have nothing to lose. Reviewed on: 2nd May 2024

Step change have made my debts manageable.

Step change have made my debts manageable. Reviewed on: 2nd May 2024

StepChange have been very helpful to enable us to cr...

StepChange have been very helpful to enable us to create a realistic sensible budget. This has helped us to keep better control of our spending and will help us to make payments towards our debts. Staff have been very helpful and non judgmental. Reviewed on: 2nd May 2024

I can understand you guys are busy , but call waitin...

I can understand you guys are busy , but call waiting times are too long.please try to reduce waiting time Reviewed on: 2nd May 2024

Step Change listen to you, not criticize, or judge...

Step Change listen to you, does not criticize, or judge you, it is there to help you, they relive the pressure ,dealing direct with the company you may owe money to in there own language and provide a workable plan this is in you can afford. Reviewed on: 2nd May 2024

Friendly, patient and approachable.

Friendly, patient and approachable. Very informative. Took away alot of anxiety about managing my debts and gave me confidence to tackle head on. I recommend them to my friends. Reviewed on: 2nd May 2024

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