Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

View other StepChange products

4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Helpful mostly

Most agents are kind and courteous. And most are helpful Reviewed on: 24th May 2025

Excellent service helped me sort my debts and gave a...

Excellent service helped me sort my debts and gave advice every step of the way . Understanding, non judgmental was a me to get on with my life knowing I had my debt sorted through step change. Reviewed on: 24th May 2025

After contacting stepchange peace of mind

After contacting stepchange and speaker to an adviser a budget that suited my circumstances was sorted I finally had peace of mind .they supported me all the way . Reviewed on: 24th May 2025

They provided a great service and relieved a lot of...

They provided a great service and relieved a lot of stress! Reviewed on: 24th May 2025

Step change customer service are polite, helpful, fr...

Step change customer service are polite, helpful, friendly and efficient. Reviewed on: 24th May 2025

Excellent A** Service

Excellent. I received all the help needed to sort my bills out. Customer service were polite and took the time to listen and help. Reviewed on: 24th May 2025

StepChange helped me organise my debts each month I...

StepChange helped me organise my debts each month I can see how much I actually owe , and I’m very grateful to them for helping to get debt free , I’m half way their now . Reviewed on: 24th May 2025

I like that you helped me thorough difficult times a...

I like that you helped me thorough difficult times annd make me understand what i did wrong. It made my life a lot easier and helped me to go through this difficult time of my life and now i can look more helpful into the future. Reviewed on: 24th May 2025

Brilliant charity .

Extremely kind , helpful advisors , non judgmental and reassuring. Reviewed on: 24th May 2025

Light at the end of the tunnel!

I couldn’t escape paying the minimum payments on cards & credit accounts & never clearing any of my debts. It was getting to the point where I was struggling to even pay that. I was constantly worried about making payments & it was overwhelming. In desperation, after seeing Martin Lewis mention Stepchange I nervously contacted them. I shouldn’t have worried because the person, I spoke to was kind, passed no judgement but listened & suggested a DMP was the way forward. After completing a budget form & working out what I could repay they contacted my creditors to halt interest & work out a plan with them. I’d never have cleared any of these debts on my own. I’m eternally grateful that now my debts are virtually cleared & I can see a debt free future ahead. Reviewed on: 24th May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Link Financial 3.98 from 3 reviews
Debt collection
from Ayom Debt Recovery 1.76 from 82 reviews
Debt Collection
from Darcey Quigley & Co 3.55 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub