Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

View other StepChange products

4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Very very helpful.

Very very helpful. Listened to my worries. Took their time to explain with everything, clear & with understanding Didn't make you feel bad about your situation. Reviewed on: 2nd May 2024

Anxiety is gone

I have use some other company to manage my debts in past - always something wrong. Then i changed to StepChange and from beginning it was good experience. Staff is very knowledgeable, understanding and non- judgemental. My plan is now more then three years in place and i can sleep without anxiety. I habe much bettet quality of life after started support with StepChange. Thank you. Reviewed on: 2nd May 2024

I am very happy with the service i am receiving, it...

I am very happy with the service i am receiving, it is an excellent to none. Reviewed on: 2nd May 2024

First Class

This is the first time I have used Stepchange to guide me through my dilemma ! They are very understanding in there approach and have a great knowledge of products to help you on your debt free journey. Very proffesional in there attitude and treat you with respect, I'm so glad I chose Stepchange as they have now given me piece of mind knowing that I am in good hands. Reviewed on: 2nd May 2024

Very helpful highly recommended

Very helpful highly recommended helped sort out my debts stress free Reviewed on: 2nd May 2024

Helped when hit bottom and advised best course of ac...

Helped when hit bottom and advised best course of action Reviewed on: 2nd May 2024

Stepchange saved me life literally saved my life!

They literally saved my life! I was despairing and depressed as my bank had shut my account and started charging astronomical interest on my credit cards. I was recommended Stepchange and they froze the exorbitant interest charges so I could stand a chance of paying off the capital. Still think they are angels. Thank you all so much! Reviewed on: 2nd May 2024

STEPCHANGE have always helped me managing my debt to...

STEPCHANGE have always helped me managing my debt to an extreme level and so grateful and pleased with their excellent and quality customer service.Keep it up Reviewed on: 2nd May 2024

They where fantastic, took all the stress away where...

They where fantastic, took all the stress away where incredibly helpful understanding and efficient. They took so much off my shoulders by helping to bring the unmanigibable into something manigable Reviewed on: 2nd May 2024

All of the staff have been helpful and caring of my...

All of the staff have been helpful and caring of my situation. It felt like they genuinely wanted to help. Reviewed on: 2nd May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from My Debt Plan 4.85 from 358 reviews
Debt Solutions
from Debt Movement 4.11 from 18 reviews
Debt Collection
from Darcey Quigley & Co 1.21 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub