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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,650 reviews, last reviewed 28th Jun 2026
188650% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026
Sharon Peart's avatar
Sharon Peart

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18650)

Best debt management plan ever. Friendly and caring.

5
Friendly and caring. Nothing is to much trouble and the stress they lift from you is fab. Absolutely brilliant Reviewed on: 24th May 2025
Dawn Hawkins 's avatar
Dawn Hawkins

They were very helpful to help me to achieve my goal...

5
They were very helpful to help me to achieve my goal to be debt free, not judgemental, just to the point, you are already stressed about your debts but they make you feel at easy Reviewed on: 24th May 2025
Anne 's avatar
Anne

GOOD EMERGENCY SERVICE

4
Step change help me when I was in dire straights following my redundancy they have helped me to get back on top of things which have improved my mental health Reviewed on: 24th May 2025
Michael W's avatar
Michael W

Took the wait off my shoulders .

5
Took the wait off my shoulders .Could live my life again Reviewed on: 24th May 2025
Peter B's avatar
Peter B

Stepchange help a lot to find a way out of Credit ca...

5
Stepchange help a lot to find a way out of Credit card dept. Reviewed on: 24th May 2025
Terence W's avatar
Terence W

I went from feeling stressed and at my wits end to b...

5
I went from feeling stressed and at my wits end to being so relaxed it's unbelievable. All the crap letters and phone calls stopped except for capital one who winge every month just cause they feel they can but to be fair I know not to worry about it as I know they've agreed to a payment plan. So let them winge. Reviewed on: 24th May 2025
Paul C's avatar
Paul C

Angels on the Phone, they listen and are sympathetic...

5
Angels on the Phone, they listen and are sympathetic, and then they help, and through this help, you are able to sleep at night, and live life without worry. Reviewed on: 24th May 2025
Sharon B's avatar
Sharon B

Took away the fear and anxiety.

5
From the first call the lady was understanding, hugely supportive and took away the fear and anxiety. Reviewed on: 24th May 2025
Rodney 's avatar
Rodney

Step By Step.

5
Recognising the problem is the first step addressing it is the second . Well trained empathetic staff non Judgemental very professional attitude :- Simple & Easy Instructions help get your problems under control with light at the end of the tunnel Reviewed on: 24th May 2025
Jeff F's avatar
Jeff F

Very good organisation.

5
Very good organisation. They have helped me so much Reviewed on: 24th May 2025
Sarah Nattrass's avatar
Sarah Nattrass

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