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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Life changing.

Life changing. Just when you think you've hit the rock bottom, you find out it also has a basement. Services like the ones provided by StepChange makes the difference. Reviewed on: 24th May 2025

They helped me so much with my debts, very friendly...

They helped me so much with my debts, very friendly to talk to and so helpful, they really help you put your mind at ease, if your in a bad situation with debt please give them a call, they don’t judge Reviewed on: 24th May 2025

I got into debt through no fault of my on.

I got into debt through no fault of my on.. my son is an addict & was taking all of my money leaving me with credit cards & loans which I was unable to pay .. step change were brilliant, helped me so much, great advice & re-assured me of what would happen step by step Reviewed on: 24th May 2025

Credit card trouble.

I was struggling with credit card debts until I was told about Stepchange. I am now managing my finances much better thanks to the charity Reviewed on: 24th May 2025

Pain free

The whole process was pain free and simple Reviewed on: 24th May 2025

Chasing Away The Debt Monster

Following my partner being struck down by a serious illness, from which she is still recovering, we ended up on State benefits and were no longer able to service our credit card debts. We struggled on for a year but, because of the compound interest applied to the debts, we were eventually in the position where the banks took more than half our monthly income and we were in a really bad financial position. That is when we approached SteChange. They helped us to set a realistic pay-back target (very modest) and dealt with all the admin. on our behalf. We are still some way from being clear of debt but the frightening interest charges have ceased, we have enough to pay for rent, food and utiltiies. Most importanly of all - they have removed the fear in which we were living. We can now see a way out. My partner's illness is still a major challenge but at least one massive weight has been lifted from us. Reviewed on: 24th May 2025

Very helpful and good service and good advicer

Very helpful and good service and good advicer Reviewed on: 24th May 2025

I'm in control now.

I went to Step Change when I struggled to keep up repayments after my divorce. I'm on a debt management plan now and I'm paying things off it's going to take a while but I'll get there Reviewed on: 24th May 2025

Our debts were getting on top of us, phone calls and...

Our debts were getting on top of us, phone calls and demand letters were depressing us. One phone call to Step Change put us on the road to recovery. Very, very helpful, understanding compassionate advisors Reviewed on: 24th May 2025

Best Thing I Could Ever Have Done

Brilliant advice from initial consultation, no judging just pure help & understanding. Contacted all my debt companies themselves, sorted out one easy payment I could afford, regular reviews & help throughout my plan & only got 4 months left & will be debt free. Just give them a call believe me you will feel so much better & your worries will start to go away. Reviewed on: 24th May 2025

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