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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16180 reviews)

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4.95

Based on 16,180 reviews, last reviewed 7th May 2026

70400% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Good service and support Good service and support easy to use system and friendly staff Reviewed on: 7th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16180)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Good quality service and helpful staff

I have had no problems with the service since it started an easy process and helpful staff from start to finish Reviewed on: 6th May 2026

Thank you

Helped us through the worst time of our life took all the worry and stress away great company keep up the good work thanks Reviewed on: 6th May 2026

It has been spot on, i can not fault it.

It has been spot on, i can not fault it. Reviewed on: 6th May 2026

The customer service staff are really helpful and em...

The customer service staff are really helpful and empathetic. They work hard to help you get the right budget. you have to review your budget each year, which is a bit annoying. Reviewed on: 6th May 2026

I am very pleased with the service and very helpful...

I am very pleased with the service and very helpful Reviewed on: 6th May 2026

Incredibly helpful.

Incredibly helpful.... peace of mind. Reviewed on: 6th May 2026

Always on the end of a phone call and if any problem...

Always on the end of a phone call and if any problems they will sort it that day I had trouble with one of my creditors as money was being paid to them but going missing so they put a tracker on it to find out where it was going Reviewed on: 6th May 2026

StepChange have been very useful in helping me to ma...

StepChange have been very useful in helping me to manage my finances. Reviewed on: 6th May 2026

Step Change have help in every way possible to get m...

Step Change have help in every way possible to get me out of debt as fast as possible, I pay as much as I can physically afford and they deal with all the creditors, if you contacted by any just get in touch with them explain what's happening and they will do the rest, they understand your situation completely excellent to deal with Reviewed on: 6th May 2026

I was close to despair after a relationship breakdow...

I was close to despair after a relationship breakdown which left me in debt, I contacted StepChange and had a really good phone conversation which allayed all my fears, breaking down my income and outgoings they really helped me create an affordable repayment scheme that has allowed me to actually live with some modicum of decency. All conversations have been very positive and informative, they regularly send emails to help me continue on my path to pay off my debts and all my payments are affordable, the companies I owe money to have obviously great respect for StepChange as all contact is between them and I have never received any demands which used to cause me some anxiety. All in all I cannot recommend StepChange highly enough, if you have any debt and are becoming anxious then don't hesitate to contact them, they treat you as a person and they do not judge you,. Reviewed on: 6th May 2026

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