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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

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4.92

Based on 18,647 reviews, last reviewed 26th Jun 2026

188550% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Fantastic service, very easy to complete the applica... Fantastic service, very easy to complete the application process. Reviewed on: 26th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Didn’t know what to do,get help

Didn’t know what to do got myself in a mess,but then I contact step change who didn’t judge me just help to sort things out Reviewed on: 24th May 2025

Use stepchange if you have debt.

I entered stepchangevwith a massive debt. They took me through a talk of what my options where. I chose a DMP. It took six years to pay off but since I started paying back my debt my creditors never sent me another letter only to say thankyou for payoff my debt. Luckily for me interest was frozen too which was a massive help. I can't thank stepchange enough for all there hard work and efforts to make my life much easier paying a regular amount to pay off the debt. I would absolutely recommend that you use them to help you eases your mind and takes away the worry. Reviewed on: 24th May 2025

The people on the end of the phone are so helpful.

The people on the end of the phone are so helpful. I was drowning before and now I have a clear affordable plan to be debt free in 6 years. Reviewed on: 24th May 2025

Fantastic service, very knowledgeable and great a fi...

Fantastic service, very knowledgeable and great a finding a solution that suits you best. Non judgmental puts you at ease Reviewed on: 24th May 2025

Stepchange the beginning of getting back my life

When I contacted Stepchange I was in a downward spiral of debt with mounting interest and no where to turn. From the first conversation and setting up my plan and debts in one place I felt relief and could see monthly the progress I was making . Any contact from debtors was supported by Stepchange and the monthly payment made it manageable. I would recommend Stepchange to anyone serious about becoming debt free, best move I ever made. Reviewed on: 24th May 2025

Brilliant, fantastic, amazing

This company has helped me so much! I would be struggling so much money wise if I didn’t have help from them. Thank you! Such a relief not to be living in constant debt when step change has helped me budget Reviewed on: 24th May 2025

Large debts

Bailing out my son from his debts let my wife and I deep in debt ourselves and having to sell our house and downsize. StepChange helped me set up a manageable monthly repayment scheme. I have been able to amend my monthly payments as my circumstances have changed and am now just a year away from clearing what were substantial debts ..It's important that you understand how things work and that you keep in touch with StepChange. If you do they will give you all the help and advise that you need Reviewed on: 24th May 2025

If you are paying debt by obtaining more debt DONT.

If you are paying debt by obtaining more debt DONT. Reviewed on: 24th May 2025

Stepchange

Stepchange are very helpful in advising what our options are. They don't judge anyones situation and are more than helpful with the repayment plans going forward. Very supportive in dealing with managing our debts which has been great in helping us with not only our financial situation but also peace of mind. Reviewed on: 24th May 2025

Step Change are brilliant

Quite simply I don't know what I would have done without Step Change. It took 4 years to pay off my debt but they made it so I could afford to do this and still live. Before contacting Step Change I wasn't sleeping at all and felt anxious all the time. It took me a while to pluck up courage to phone the helpline but once I did I felt almost instant relief. Reviewed on: 24th May 2025

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