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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,647 reviews, last reviewed 26th Jun 2026
188550% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Fantastic service, very easy to complete the applica... Fantastic service, very easy to complete the application process. Reviewed on: 26th June 2026
A A's avatar
A A

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18647)

Great support when you need it

5
I used a different company before stepchange they charged me more and the customer service was nothing like it is at stepchange. Reviewed on: 24th May 2025
Dee's avatar
Dee

I was struggling with debt and the online tool and h...

5
I was struggling with debt and the online tool and help I got was superb. My credit rating has dropped but mush less monthly outgoings and interets frozen so I can see an end to my debt. Any support Needed was fantastic, never hounded by the companies I owed to all dealt with via staep change. Reviewed on: 24th May 2025
Crispy seaweed's avatar
Crispy seaweed

Stepchange took care of everything with debtors,incl...

5
Stepchange took care of everything with debtors,including interest charges,and any correspondence,which was a great help to me!! Reviewed on: 24th May 2025
Rosemary Ayling's avatar
Rosemary Ayling

Stepchange make me feel better about my financial

5
Stepchange make me feel better about my financial Reviewed on: 24th May 2025
Wongduen 's avatar
Wongduen

Very helpful advice , free and stops the letters and...

5
Very helpful advice , free and stops the letters and phone calls from lenders. Reviewed on: 24th May 2025
Alan M's avatar
Alan M

Superb Debt Advice

5
Excellent service, clear easy to use website,superb staff who explain things clearly ,friendly helpful and polite .I would highly recommend Stepchange to friends and family . Reviewed on: 24th May 2025
Paul Fisher 's avatar
Paul Fisher

don't understand

5
Put me at ease, agents were very relaxing and informative Reviewed on: 24th May 2025
Sean Spillane's avatar
Sean Spillane

I was drowning in debt and you were a lifeline when...

5
I was drowning in debt and you were a lifeline when I needed it Reviewed on: 24th May 2025
Julia Y's avatar
Julia Y

Don’t struggle with debt contact these

5
I have struggled for years getting into more debt to pay old debt as I felt to ashamed to reach out for help, I finally come to terms and admitted I was struggling and it was all getting on top of me to the point where I hated if my phone rang or if the postman walked into my garden. A family member told me about step change so I did my research and and thought what do I have to lose and filled everything in which I must say was super easy to follow each step and if like me I was getting overwhelmed at seeing how much debt I actually had accumulated I had to take a break but that was ok as it keeps it saved at what step your at. I had a response and a payment plan set up within 2 weeks ready for my 1st payment to go on the 1st of July. The Customer services were amazing so friendly and not judgmental put me at ease instantly. The fact I can sleep again at night without the constant worry on how I’m going to pay them all, not getting knots in my stomach everytime my phone rings is amazing and this is with the biggest Thankyou to step change my honest opinion if you are finding yourself struggling or not managing contact these you can do it all online if you prefer not to speak to anyone you will never look back Reviewed on: 24th May 2025
Gemma T's avatar
Gemma T

They have been extreamly helpful in reducing the str...

5
They have been extreamly helpful in reducing the stress of being in debt. Reviewed on: 24th May 2025
Martin's avatar
Martin

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