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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

They came to my help.

They came to my help, provided very good advice and now maintains contact with my creditors. Reviewed on: 1st May 2024

I was badly in debt but step change gave me a light...

I was badly in debt but step change gave me a light at the end of a dark tunnel, I’ve been on a debt management plan now for 6 years although my debt only goes down slowly it’s manageable and help me to control what I spend, I am now in control and can sleep at night thank you step change !!! Reviewed on: 1st May 2024

THANKS STEPCHANGE

4 half yrs ago i was in debt which i couldn't shift, couldn't hide it any longer. i finally contacted stepchange they were very helpful from the start , once they recived the paperwork back from me they spoke to the creditors and put the plan in place. i recommended them. Reviewed on: 1st May 2024

Without the exceptional help from StepChange I don't...

Without the exceptional help from StepChange I don't know where I'd be today. StepChange have helped me and guided me from the start. Reviewed on: 1st May 2024

Great professional service, dedication and understan...

Great professional service, dedication and understanding Reviewed on: 1st May 2024

Stepchange give you the tools to get back in charge

Stepchange give you the necessary 8nformatuon and support to turn your debt around. They are not judgie or demanding. Reviewed on: 1st May 2024

They saved my life and sanity!

They saved my life and sanity! !!!! I have diagnosed with PTSD and have tried to take my life ! They saved the day ! Forever thankful! Reviewed on: 1st May 2024

Really helpful and extremely professional service!

Really helpful and extremely professional service! On top of this is absolutely free of charge! Thank you Reviewed on: 1st May 2024

STEPCHANGE ARE HEROES!

We cannot praise Stepchange highly enough. They never judge you and are so helpful. You feel like a weight has been taken from your shoulders from the first day you contact them. They do not charge for their services as they are a charity. If you have debts and you are struggling please please contact them. You will not be sorry. Reviewed on: 1st May 2024

Years of worry free.

A few years ago we had that many out goings that more was going out than in. Advised to call Stepchange who were brilliant and professional. They contacted all our creditors and arranged with us what we could afford and set up a plan. They took a load of weight off our shoulders and advised us what to do with everything. We have 12 months left and we'll be debt free and had a few years without all the worry. Thank you Stepchange you helped ease the burden and took away the worry x Reviewed on: 1st May 2024

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