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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Stepchange are amazing.

Stepchange are amazing. Very supportive, kind and knowledgeable. I needed a lot of support to help get me out of debt. They changed my life. Reviewed on: 1st May 2024

Totallly helped me when I was in need of someone to...

Totallly helped me when I was in need of someone to explain and listen I can’t fault these people thank you so much Reviewed on: 1st May 2024

i have doubds when I have contacted Step Change, I w...

i have doubds when I have contacted Step Change, I was making worries for nothing. So far the experience is execelent. Reviewed on: 1st May 2024

Just the best.

Step Change just helped me right from the start. Their staff are so friendly. I was so ashamed, they just took all of that away and provided helpful options and advice. I finally have light and can see an end of my debts. Reviewed on: 1st May 2024

They have helped me when I was unemployed and also h...

They have helped me when I was unemployed and also help to manage my finances. Now I have not got long before I shall debt in 2025 all thanks to step change Reviewed on: 1st May 2024

Have helped me live my life with no financial proble...

Have helped me live my life with no financial problems or debtor’s chasing me Reviewed on: 1st May 2024

StepChange the debt management charity

StepChange is a debt management charity that plays a crucial role in helping me in my struggles with debt. They guided me through the financial maze, offering expert advice and organizing debt solutions. StepChanges practitioners who specialize in creating and managing various debt solutions. They can ease your debt worries and provide valuable support. Reviewed on: 1st May 2024

So helpful and turned my life around

So helpful and turned my life around Reviewed on: 1st May 2024

Stepchange have helped me to deal with my money worr...

Stepchange have helped me to deal with my money worries. and they have taken the stress away . they are always happy to help me when needed. Reviewed on: 1st May 2024

Outstanding support thank you!

I cannot rate or recommend Stepchange highly enough. Always excellent advice and support offered in a friendly non-judgemental manner. Thank you! Reviewed on: 1st May 2024

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