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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

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4.92

Based on 18,647 reviews, last reviewed 26th Jun 2026

188550% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Fantastic service, very easy to complete the applica... Fantastic service, very easy to complete the application process. Reviewed on: 26th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

EXCELLENT EMPATHETIC SERVICE.

I have never been in debt in my life and was overwhelmed by the cost of an unexpected funeral on top of the cost of living crisis. I was worried and confused and it was only after talking to one of the many helpful understanding Step Change advisors could I see any way out of my situation He was very caring, empathetic and understanding and discussed the various ways available. On every occasion I have needed to ring Step Change without fail I have received excellent advice in a friendly easy-to- understand way. I can highly recommend to anyone in financial difficulties to contact Step Change as I did to resolve the problem efficiently.. Reviewed on: 24th May 2025

Money Management Support!

They provide Great support and advice for money and debt management! Advisors listen without judgement and provide a range of options to suit your needs. Reviewed on: 24th May 2025

When I felt like I was drowning in debt with no end...

When I felt like I was drowning in debt with no end in sight I contacted Stepchange who have been brilliant and helped my situation no end. Reviewed on: 24th May 2025

Being overwhelmed by my debt problem, StepChange was...

Being overwhelmed by my debt problem, StepChange was able to take that pressure off me with their expertise on how to solve my problem. They were very friendly and extremely helpful. I would have no hesitation in recommending StepChange to someone who was in the same situation as myself. Reviewed on: 24th May 2025

They were very helpful and understanding.

They were very helpful and understanding. And easy to work with. And explained everything to you, and nothing was to much trouble. Reviewed on: 24th May 2025

StepChange changed my life

StepChange changed my life and helped my financial position go from every penny going on debts to enjoying holidays and saving for a house. Before StepChange I was constantly worrying about debts spiralling out of control, but when going through the debt management plan I felt supported, informed, and could see light at the end of the tunnel. Reviewed on: 24th May 2025

StepChange is a Saver of Our Soles (SOS)

I am thankful to StepChange for such a huge help, for having peace in my mind. The only fact,that is wrong in my opinion, that I cant get a loan for stat -up my own business and repay all my debts quickly:-((((((((( Reviewed on: 24th May 2025

It’s a big relief

It’s a big relief knowing I will not get harassed by creditors any more and my large debts have been broken down to a managable monthly payment. All you need to do is tell them who you owe to and be honest about everything. Reviewed on: 24th May 2025

I went to them in despair.

I went to them in despair. They gave me my life back. Reviewed on: 24th May 2025

Very helpful and trustworthy, calm and respectful

Very helpful and trustworthy, calm and respectful Reviewed on: 24th May 2025

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