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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

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4.92

Based on 18,647 reviews, last reviewed 26th Jun 2026

188550% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Fantastic service, very easy to complete the applica... Fantastic service, very easy to complete the application process. Reviewed on: 26th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Stepchange helped me so much, making everything easy...

Stepchange helped me so much, making everything easy to manage. The customer service is very helpful and friendly. Reviewed on: 24th May 2025

Life changer

Step change helped me immensely throughout my difficult time and arranged a suitable option for me to payback me debt in a way that suited me the most. Reviewed on: 24th May 2025

step change is the best

step change has been brilliant for me they have helped me financialy and also with my anxiety every one of your agents are great especially the ladies .i cannot rate you highly enough keep up the great work kind regards terry Reviewed on: 24th May 2025

Excellent support and easy to contact

Excellent support and easy to contact Reviewed on: 24th May 2025

They are all kind supportive and not judgemental, ca...

They are all kind supportive and not judgemental, calm very knowledgeable and do what they say they will! . Reviewed on: 24th May 2025

If you are n debt Please con StepChange,

I was overwhelmed with a debt of £76,000 when I contacted StepChange. I could hardly sle for worry. With their help I am now debt free by keeping to my debt management plan. They were a huge and invaluable source. Please contact them and you will soon be debt free too. Reviewed on: 24th May 2025

Light at the end of the tunnel

I got to the point where my outgoings became more than my income. I was trying to keep up with credit card repayments and any unexpected expenditure was drowning us. StepChange has completely changed our lives, and our future - there is light at the end of the tunnel. Reviewed on: 24th May 2025

No more sleepless nights

I was in panic mode when I was made redundant a few years ago and not knowing how I could pay my bills but then I heard about StepChange. They changed my life and sorted everything out for me, got me on a plan which suited my situation. No more sleepless nights and the creditors were happy as well, no more threatening letters through the post. Absolutely fantastic company, would highly recommend, they really listen. Reviewed on: 24th May 2025

Stepchange Lifesaver's...

Stepchange helped me at a very difficult time in my life after loosing my husband I had a large debt after fundraising for his treatment stepchange helped me with a debt plan Reviewed on: 24th May 2025

The best help and advice you can ever receive.

Debt can be all consuming, it can be embarrassing, and at times no one to turn to, but speaking with Stepchange was the best thing I ever did. They helped me not only to clear my debt, but educated me on better finance management, which I will always be grateful for. They don’t judge, they don’t tell you off like a naughty schoolboy, they excel in sorting the issue at hand and have been ever so supportive. Reviewed on: 24th May 2025

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