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StepChange: Debt advice reviews

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4.95
Based on 14,718 reviews, last reviewed 9th Apr 2026
57% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026
Obi N's avatar
Obi N

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
Magda 's avatar
Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (14718)

Stepchange Dept management

5
Ever since i have been with Stepchange they have helped me out no end they take the presure of and help no end, The letters stop as they take of everthing concerning your dept i would highly reconmend. Reviewed on: 1st May 2024
Michael Graham Rhodes's avatar
Michael Graham Rhodes

Non judging

5
Helped me when felt I didnt know how to solve problem Reviewed on: 1st May 2024
G Role's avatar
G Role

I was at my lowest when I first got in touch with...

5
I was at my lowest when I first got in touch with step change. They made everything alot lighter to carry . The helped me get through a very difficult time we ith so much great advice and so much help getting the creditors to accept my proposal. Reviewed on: 1st May 2024
Lita Lee's avatar
Lita Lee

No judgement ,understanding, lots of advise, app eas...

5
No judgement ,understanding, lots of advise, app easy to use and understand Reviewed on: 1st May 2024
norma.rutter@sky.com's avatar
[email protected]

Make that call if you need help.

5
Make that call if you need help. I didn’t know what to do and they sorted it all out for me with a manageable repayment Reviewed on: 1st May 2024
Iain S's avatar
Iain S

Thorough, easy to set up.

5
Thorough, easy to set up. Takes no time at all. Peace of mind once it is in place Reviewed on: 1st May 2024
Elaine Towler's avatar
Elaine Towler

Light at the end of the Tunnel!

5
Easy to complete the on-line assessment. The advice received was clear and informative, any questions I had were answered quickly & efficiently. DMP was quickly put in place & I was kept up to date with proceedings. The website is easy to use to keep up to date with how your plan is working. Highly recommend Step Change to anyone struggling to clear their debt. I feel like a weight has been lifted. Reviewed on: 1st May 2024
K. L. M. 's avatar
K. L. M.

Stepchange help us in our financial struggle.

5
Stepchange help us in our financial struggle. They are honest and tell us exactly the best solution for our situation. Reviewed on: 1st May 2024
Sonny V's avatar
Sonny V

Set up a payment plan on what I could afford and now...

5
Set up a payment plan on what I could afford and now nearly debt free . Reviewed on: 1st May 2024
paul r's avatar
paul r

Peace of mind

5
Peace of mind, ease of use and not being made to feel bad for getting in the situation Reviewed on: 1st May 2024
Cath's avatar
Cath

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