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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

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4.92

Based on 18,681 reviews, last reviewed 28th Aug 2026

98% decrease in 5 star reviews

in the past 90 days

93% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

Brilliant, fantastic, amazing

This company has helped me so much! I would be struggling so much money wise if I didn’t have help from them. Thank you! Such a relief not to be living in constant debt when step change has helped me budget Reviewed on: 24th May 2025

Large debts

Bailing out my son from his debts let my wife and I deep in debt ourselves and having to sell our house and downsize. StepChange helped me set up a manageable monthly repayment scheme. I have been able to amend my monthly payments as my circumstances have changed and am now just a year away from clearing what were substantial debts ..It's important that you understand how things work and that you keep in touch with StepChange. If you do they will give you all the help and advise that you need Reviewed on: 24th May 2025

If you are paying debt by obtaining more debt DONT.

If you are paying debt by obtaining more debt DONT. Reviewed on: 24th May 2025

Stepchange

Stepchange are very helpful in advising what our options are. They don't judge anyones situation and are more than helpful with the repayment plans going forward. Very supportive in dealing with managing our debts which has been great in helping us with not only our financial situation but also peace of mind. Reviewed on: 24th May 2025

Step Change are brilliant

Quite simply I don't know what I would have done without Step Change. It took 4 years to pay off my debt but they made it so I could afford to do this and still live. Before contacting Step Change I wasn't sleeping at all and felt anxious all the time. It took me a while to pluck up courage to phone the helpline but once I did I felt almost instant relief. Reviewed on: 24th May 2025

Great support when you need it

I used a different company before stepchange they charged me more and the customer service was nothing like it is at stepchange. Reviewed on: 24th May 2025

I was struggling with debt and the online tool and h...

I was struggling with debt and the online tool and help I got was superb. My credit rating has dropped but mush less monthly outgoings and interets frozen so I can see an end to my debt. Any support Needed was fantastic, never hounded by the companies I owed to all dealt with via staep change. Reviewed on: 24th May 2025

Stepchange took care of everything with debtors,incl...

Stepchange took care of everything with debtors,including interest charges,and any correspondence,which was a great help to me!! Reviewed on: 24th May 2025

Stepchange make me feel better about my financial

Stepchange make me feel better about my financial Reviewed on: 24th May 2025

Very helpful advice , free and stops the letters and...

Very helpful advice , free and stops the letters and phone calls from lenders. Reviewed on: 24th May 2025

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