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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Stepchange literally changed my life .

Stepchange literally changed my life . I will be forever grateful. Such a brilliant charity. Reviewed on: 1st May 2024

I’ve tried to set up my DMP and I had to change it n...

I’ve tried to set up my DMP and I had to change it n no one got back to me n I can never get through Reviewed on: 1st May 2024

Excellent service provider

Kind help and knowledgeable people Reviewed on: 1st May 2024

A much needed lifeline

Understanding, caring, non-judgemental are just a few words to describe the approach given by staff to individuals struggling to manage debt for whatever reason. Reviewed on: 1st May 2024

Easy, help, and all online which is easy to sort if...

Easy, help, and all online which is easy to sort if you prefer not talking about the situation bit want to resolve via email Reviewed on: 1st May 2024

Always easy to talk to them and get the answer to re...

Always easy to talk to them and get the answer to resolve the issue. Reviewed on: 1st May 2024

In the darkest hours

Took all the stress away from dealing with my creditors. Absolutely fantastic service. Reviewed on: 1st May 2024

It’s been very helpful keeping creditors at bay bein...

It’s been very helpful keeping creditors at bay being long term disabled and still waiting for operations & treatment. The help and support has been much appreciated. Reviewed on: 1st May 2024

Brillant service would recommend

Brillant service would recommend Reviewed on: 1st May 2024

Such a wait of my mind!

Such a wait of my mind! You just can’t describe how this has changed my mental state of mind. Reviewed on: 1st May 2024

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