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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Very happy with step change help me out

Very happy with step change help me out Reviewed on: 24th May 2025

Don't struggle alone!

I struggled in covid l. With furlough wage I fell behind with my debt and felt like I was drowning! I contacted Step change and the immediately helped eliminate those feelings. Suggested a plan for me, contacted my creditors, and I've never looked back. One manageable monthly payment and no harassment from the debt companies.I am no longer consumed with guilt or shame for getting into debt.I Will have paid everything off at the beginning of 2026. I can sleep at night and have my life back!Thankyou Step change. Reviewed on: 24th May 2025

Life Changing

StepChange was recommended to me from a fellow colleague, who had also struggled with debt. StepChange honestly changed my life for the better. Money worries are no more. I have a monthly outgoing to StepChange and they do the rest on my behalf. If you have debt issues, I couldn't recommend StepChange enough. Reviewed on: 24th May 2025

Help When You Need It

StepChange give me the help I needed when I needed it. The advice they offered was clear and to the point and they were able to talk me through everything quickly and easily. The online platform is easy to use and lets me keep a eye on everything. Reviewed on: 24th May 2025

They made me feel much better about myself and less...

They made me feel much better about myself and less anxious about my finances and how to pay back my debt Reviewed on: 24th May 2025

Excellent customer services!

Excellent customer services , it is a distressing time for customers, they were patient and understanding and ready to help me organise my finances. Reviewed on: 24th May 2025

The most important phone you will make.

From the very first phone to Stepchange I was put at ease. I wasn't feeling too good in myself I felt very guilty at getting in this situation. Spoke to be calmly & reassured that Stepchange could help me. Reviewed on: 24th May 2025

Life changing experience

From my first contact with stepchange I felt a real sense of relief, I have now made 3 payments and I don’t dread the end of the month payments, my health was spiralling out of control, I’m so grateful to step change you have truly altered my life I n so many ways, thankyou for all your help and support Reviewed on: 24th May 2025

Stress free immediately

Overwhelming feeling of calm and in control for the first time in a long time. Stress free immediately Reviewed on: 24th May 2025

StepChange Changed My Life!

StepChange literally changed my life. I was in a lot of debt and in a very bad place. StepChange enabled me to rebuild my life and give my family the standard of living that I should be able to give them. This charity will 100% be saving lives and preventing significant mental health issues, I cannot imagine the spiral I would be in now had I not approached StepChange. I had to choose to seek help, which I had avoided for fear of stigma and for the process being too hard, but it was very straightforward and the weight that was lifted immediately enabled me to start thinking clearly and get out of the hole I was in. There was no stigma and, although to start with I was very secretive about my position, I have been more than open with others about StepChange as I feel many people hide debt away as I was doing and, in my opinion, money worries are the biggest cause of stress and stress has significant links to a shorter life. Thank you StepChange, what you do is amazing and life changing. Reviewed on: 24th May 2025

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