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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Peace of mind

Total peace of mind during my dark times, no nasty letters or phone calls, no threats of bailiff. I am now dealt free thanks to stepchange Reviewed on: 24th May 2025

Very good and knowledgeable.

Very good and knowledgeable. Very good at explaining how things can change and make a difference in life. Reviewed on: 24th May 2025

CHANGED MY LIFE

I was in a desperate state with dept contemplating terrible things. I had thought about calling stepchange but was too embarrassed by the situation I had let myself get to with debt. I'm so glad I picked up that phone! It was answered by a wonderful lady who reassured me throught my tears and anxiety that she was here to help and to try to get things better for me to manage. We talked through all my dept and she sent some forms to complete. Within a few weeks my dept management plan was in place. I set up my direct debit to stepchange and they distributed to my debtors. Please , please do it if you need to as stepchange changed my life. Reviewed on: 24th May 2025

Now i can sleep at night

Stepchange have helped me sleep at night. Great service and so thankful Reviewed on: 24th May 2025

Step change is so helpful

I reported to step change when I had a huge debits on various accounts after my husband used the money and left me Step change helped me managed all the debts.today I ve almost finished paying off the debts Reviewed on: 24th May 2025

Staff have been very friendly and helpful

Staff have been very friendly and helpful Reviewed on: 24th May 2025

Step change has given me the peace of mind I didn't...

Step change has given me the peace of mind I didn't had for a long time... Reviewed on: 24th May 2025

Stepchange has been helping me for many years, their...

Stepchange has been helping me for many years, their staff are very understanding and will take time with you to help you try and sort your finances out. They are very professional and make you feel at ease, would very highly recommend. Reviewed on: 24th May 2025

Step Change helped me go from being overwhelmed to w...

Step Change helped me go from being overwhelmed to well managsd. It's hard to accept you need help sometimes but reaching out was the best thing I did. They are non judgmental, supportive and practical. Reviewed on: 24th May 2025

When I joined I was in desperate need of help, prior...

When I joined I was in desperate need of help, prior to joining stepchange I was with another insolvency company and was mistreated very badly, so joining stepchange was a breath of fresh air so I truly thank them for getting me back on track Reviewed on: 24th May 2025

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