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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

They have helped me so much ,very grateful to them...

They have helped me so much ,very grateful to them Reviewed on: 1st May 2024

Best decision I could make

I think I made the best decision by asking Stepchange for help with my debt. Very helpful team, everything made clear and easy! No problems at all for the last 18 months, just paying each month what I can without hassle. Stepchange is a national charity so no hidden costs! Reviewed on: 1st May 2024

Able to help with lowering debt payments in a man ab...

Able to help with lowering debt payments in a man able amount,customer service is great and very helpful Reviewed on: 1st May 2024

Simply the besting ...

Simply the best at helping people like me who have difficulty in understanding budgets ans money matters Reviewed on: 1st May 2024

Step change a brilliant service

Step change is so easy to contact they give a excellent service and advice dealing with issues that you may have very quickly Reviewed on: 1st May 2024

Excellent Service

StepChange has helped me with my problems and worries. I will recommend StepChange to my family and friends. Reviewed on: 1st May 2024

Stepchange have always been kind and helpful,they ha...

Stepchange have always been kind and helpful,they have also reduced my worries in regards to monies i owe,non judgemental and super understanding Reviewed on: 1st May 2024

best move you ever make

I contacted stepchange nearly 5 years ago owing more than £15,000, they supported me to make a debt plan and helped contact all of my creditors. I will be debt free in July. Reviewed on: 1st May 2024

Absolutely amazing!

Absolutely amazing!! Started with thousands of debts and now it’ll be gone by next year! The people who work at Stepchange are kind, non judgemental and so helpful! I would recommend coming to step change for support if you ever need it. It’s helped not only my financial wellbeing but my mental health and I will forever be grateful for finding them Reviewed on: 1st May 2024

Without them I don’t know where we would be.

Without them I don’t know where we would be. They helped us get on top of our finances after they were impacted by Covid Reviewed on: 1st May 2024

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