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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

A team of helpful knowledgable people who are always...

A team of helpful knowledgable people who are always there to help with your finances Reviewed on: 1st May 2024

They have very knowledgeable staff who treat you wit...

They have very knowledgeable staff who treat you with respect and they can advise you on which route is best for you to enable you to clear your debt without making you feel guilty that you have managed to get into such a dreadful situation that you do not know which way to turn. Reviewed on: 1st May 2024

Took the stress away from a very difficult situation.

Took the stress away from a very difficult situation. From first contact they were very understanding and knowledgeable. Came to a satisfactory conclusion very quickly. Reviewed on: 1st May 2024

I was in debt and was so worried stepchange help me...

I was in debt and was so worried stepchange help me get my debt sorted and now I’m nearly finished my debt so thank you stepchange Reviewed on: 1st May 2024

They helped me to get rid of all worries and stress...

They helped me to get rid of all worries and stress regard my debt. Reviewed on: 1st May 2024

Fantastic service!

Fantastic service!! I really recommend it Reviewed on: 1st May 2024

My experience with Step Change turned my life around.

My experience with Step Change turned my life around. We were so much in debt, I couldn’t see a way out of it, but the Team listened to me and helped me to find a way to pay off my debts with individual debts but still managed to carry on living in our home Reviewed on: 1st May 2024

Stepchange have truly changed my life.

Stepchange have truly changed my life. Without their help I have no idea where I would be in life. Their customer service is next level, they truly understand and empathise with you. They are there to help you get out of any trouble you’re in. They aren’t there to judge you, they truly offer the best solution for whatever situation you find yourself in. Don’t let debt control your life and stress you out, please take it from me as someone who waited too long and let it take a hold of me. You are not alone with your debts, reach out and get the help you need. You won’t regret it Reviewed on: 1st May 2024

very professional, no major problems with contacting...

very professional, no major problems with contacting me, until the very end of my repayment I felt that someone cared that everything ran smoothly. Thank you for your help and financial freedom. Reviewed on: 1st May 2024

Very helpful, calming and knowledgeable.

Very helpful, calming and knowledgeable. Helped me consolidate everything and dealt with creditors. Reviewed on: 1st May 2024

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