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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

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4.92

Based on 18,645 reviews, last reviewed 24th Jun 2026

188450% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change get my life back on track. Step Change get my life back on track. Step Change worked out what i can afford. Very grateful for all the support and the advises from the advisors a... Read more Reviewed on: 24th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

Due to medical issues, I was made redundant & did no...

Due to medical issues, I was made redundant & did not know what to do or how to manage. Step change was recomended & it was the best thing to do. Reviewed on: 24th May 2025

Thankyou.

Helped me sort my finances after a very difficult time. No judgement just honest and very understanding to my indivifual circumstance. Reviewed on: 24th May 2025

Helped me sort my finances out I was struggling with...

Helped me sort my finances out I was struggling with everything money wise Reviewed on: 24th May 2025

StepChange changed my life.

StepChange changed my life from total despair to worry free living with regard to my debts. I have physical and mental health disabilities, without their help and support through the whole process I would not have been able to cope. StepChange managed every aspect of my debt situation and I would recommend anyone with debt issues get in touch with them as soon as possible rather than try to navigate the mine field themselves. Reviewed on: 24th May 2025

Everyone i speak to are friendly and experienced

Everyone i speak to are friendly and experienced Reviewed on: 24th May 2025

Enables structured repayments.

Enables structured repayments. This allows for planning and clear and concise statements. Reviewed on: 24th May 2025

From the pit to hilltops.

From the pit to hilltops. It seems I was not getting solutions for my financial burden. My finances were in taters not able cope payments. But when I turned to StepChange my debits has been very manageable. Kudos StepChange. Reviewed on: 24th May 2025

Can’t fault any of the experience they are here to...

Can’t fault any of the experience they are here to help Reviewed on: 24th May 2025

Excellent service.

Excellent service. Friendly people. Reviewed on: 24th May 2025

Top people, top job, took away my bent worry to a ma...

Top people, top job, took away my bent worry to a manageable level. Reviewed on: 24th May 2025

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