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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

Very understanding & professional

Very understanding & professional Reviewed on: 24th May 2025

Amazing help when you need it the most

Stepchange have helped more than I could have imagined & have given me peace of mind & bought normality back. Can’t praise them highly enough. Reviewed on: 24th May 2025

I don’t know what I would have done without stepchange

I don’t know what I would have done without stepchange Reviewed on: 24th May 2025

Help me so much from overwhelming to credit score go...

Help me so much from overwhelming to credit score going up and money worries gone Reviewed on: 24th May 2025

average customer service long time waiting on phone

average customer service long time waiting on phone Reviewed on: 24th May 2025

My finances were broken and step change fixed them,...

My finances were broken and step change fixed them, now im'e back on top of everything...Thanky you step change!!! Reviewed on: 24th May 2025

Stepchange helped me consolidate my debt at a time

Stepchange helped me consolidate my debt and my partners at a time when I had no idea what to do or where to turn! They have consolidated all my cards / loans in one place and one payment a month. Reviewed on: 24th May 2025

I was going mad constantly worrying about money.

I was going mad constantly worrying about money. I'm disabled and at times wanted to end it all. My friend told me of stepchange (we'd never had money problems before, but after work drying up and income becoming less and less we found ourselves in a terrible situation). After my first phone call I felt safe. Reviewed on: 24th May 2025

Nothing but amazing.

Nothing but amazing. Pronably literally saved my life. Professional, easy to get things sorted and very helpful. Reviewed on: 24th May 2025

StepChange - a life saver

In 2007 I was drowning in debt. I couldn't see anyway out until I contacted StepChange (then Consumer Credit Counselling Service). I cannot praise them highly enough. Although I still have debt it is stable and since 2007 my anxiety is far lower. The advisors are kind, friendly, understanding and extremely helpful. Their website is easy to navigate too. Reviewed on: 24th May 2025

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