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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

A God send when I thought my world had ended.

I was in despair as was in a bad place and on sick with no where to turn i tool my head out the sand and looked at my options when I phoned they didn't make me feel alienated and treated me with compaction like a person again we made a plan and I felt I wasn,t drowning in debt. Reviewed on: 28th May 2026

Stepchanhe support you and guide through, dont be sc...

Stepchanhe support you and guide through, dont be scared to approach them they understand want your going through and dont judge you Reviewed on: 28th May 2026

Very professional

Professional help, took a lot of pressure of me and took me out of a dark place. Reviewed on: 28th May 2026

My financial situation following divorce left me in...

My financial situation following divorce left me in a right state with very little spare money meaning I was in a debt spiral. Contacting stepchange have me my life back and I'm now in much better place. My debt is clear this November and I'm So pleased to have achieved being totally debt free. A situation I aver thought I'd see. Wonderful charity and so very helpful and understanding. If you have same issues be like me and get on the ip again. Reviewed on: 28th May 2026

Step change has been amazing.

Step change has been amazing. Even if I’ve not left a 5*, that’s just because I always leave a room for improvement. Over all I’ve experienced great support, guidance and management given by step change. I have somehow paid off debt with less stress along the years. Reviewed on: 28th May 2026

I have been with step change for a while now and I c...

I have been with step change for a while now and I can say the staff are absolutely incredible understanding and nonjudgmental they don’t delve into your life but they certainly change it for the good by understanding your stress and helping you take control of your finances and working to a payment you can mannage Reviewed on: 28th May 2026

Fantastic service

I was so relieved after sorting out my plan. The advisors don't judge you and they are so helpful.. I was so stressed out and worried about my debt but after sorting my plan I felt great. They are friendly and want to help and I am so glad I went with Stepchange. Reviewed on: 28th May 2026

Very helpful, consolidated all my debt and started t...

Very helpful, consolidated all my debt and started the payment plan. Good advice and knowledge to assist me with the process. Reviewed on: 28th May 2026

Good company

Very helpful when you ring them sorted all my debts into one easy payment Reviewed on: 28th May 2026

Gave me great peace of mind knowing I was able to ta...

Gave me great peace of mind knowing I was able to talk to someone Reviewed on: 28th May 2026

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