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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Helped me get my debts down

Helped get my debts down to manageable payments enabling me to nearly clear my debts Reviewed on: 1st May 2024

Service is very good and helpful

Service is very good and helpful Reviewed on: 1st May 2024

Amazing service helped me out no end with my debts f...

Amazing service helped me out no end with my debts from putting me into a breathing space to setting up a debt management plan for me Reviewed on: 1st May 2024

Always friendly and helpful and full of good advice

Always friendly and helpful and full of good advice Reviewed on: 1st May 2024

First class advice and support

I will forever be grateful for the help and support I have been given by the staff at Stepchange. My creditors stopped harassing me for payment, the interest and additional charges stopped after a couple of months and I pay an affordable monthly amount. I highly recommend anybody struggling with debt to contact them Reviewed on: 1st May 2024

Absolutely outstanding don’t know where I would be w...

Absolutely outstanding don’t know where I would be without them Reviewed on: 1st May 2024

Very helpful

Helped me also managing my stress easier now thank you Reviewed on: 1st May 2024

Very friendly staff treat you with respect and are v...

Very friendly staff treat you with respect and are very helpful also their website is easy to use Reviewed on: 1st May 2024

Outstanding organisation life changing support

Once in a lifetime life changing support from Stepchange. Absolutely fantastic charity. Cannot thank them enough. Reviewed on: 1st May 2024

Huge Relief

Very helpful, no pressure, leave you alone, can sleep at night knowing that they are looking after me. Reviewed on: 1st May 2024

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