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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18645 reviews)

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4.92

Based on 18,644 reviews, last reviewed 23rd Jun 2026

188400% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I have always been treated nicely when I call , as t... I have always been treated nicely when I call , as this is a stressful time for me, it had helped me carry on with work without worrying as much altho... Read more Reviewed on: 23rd June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18645)

Help when I had no-one to turn to

I was at a very difficult period of my life and didn't know where to turn. An internet search yielded StepChange and it couldn't have been easier to deal with them. Helpful, friendly and non-judgemental advisors who set up my plan. The phone lines are often busy but you do get monthly updates and an online portal to check your status. It was the best option for me at the time. Reviewed on: 23rd May 2025

Stepchanges are so supportive

Stepchange has given me stability in my life , thebadvice and assistance was amazing and they continue to support me. Reviewed on: 23rd May 2025

Great help for peace of mind and reducing debt!

Great help for peace of mind and reducing debt!!!! Reviewed on: 23rd May 2025

Changed my life

Step change helped me to get my life back on track after the split of my marriage and all the debt being left to myself, they didn’t judge me they just couldn’t help me enough. Reviewed on: 23rd May 2025

So grateful for your help.

I was so depressed and couldn’t cope with my debts. Was so scared when I first called you but your agents are so supportive and helped me arrange an affordable payment to the companies I owed. Reviewed on: 23rd May 2025

Very good Very understanding Very helpful

Very good Very understanding Very helpful Reviewed on: 23rd May 2025

I contacted StepChange for financial support

I contacted StepChange for support at the time that I had no hope of carrying on in life due to a huge debton me and couldn't find my way out. StepChange had made my life a meaningful one through their great support in managing my huge debt and dealing directly with my numerous Creditors. I am so grateful for stepping in at the right time when there was no any other means for me. Reviewed on: 23rd May 2025

Polite and Professional

Very helpful on recent review, and always do their best to accommodate my best monthly payment. Always put me at my ease, especially if I'm a little stressed about my account for any reason. Reviewed on: 23rd May 2025

Step change is excellent help me so much my life was...

Step change is excellent help me so much my life was stressful due of debt but I'm more relax knowing my payment are in good hands thanks to all the staff Reviewed on: 23rd May 2025

I got in touch with step change as I was made redund...

I got in touch with step change as I was made redundant and unable to pay my debts they went through all my debts and advised me to do a debt management plan which works well for me they send me my plan payments on a regular basis so I can see who and what amount to each creditors are paid and my balance owing they’ve also said if I need to add to it I can do which make things so much easier for me because some you totally forget about I’ve rung up in the past with questions I need answering and they’ve always answered and helped me throughout my journey I would recommend step change for anyone who finds themselves in the same situation that I’m in and it’s very easy to do Reviewed on: 23rd May 2025

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