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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

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4.92

Based on 18,681 reviews, last reviewed 28th Aug 2026

98% decrease in 5 star reviews

in the past 90 days

93% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

Amazingly helpful

I have gotten alot of support............... Reviewed on: 23rd May 2025

Very friendly staff who do not judge

Very friendly staff who do not judge Reviewed on: 23rd May 2025

Dealt with my case exceptionally and gave me peace o...

Dealt with my case exceptionally and gave me peace of mind Reviewed on: 23rd May 2025

Changed life

I was in the dark for so long until I came to know about stepchange and it did change my life, I am slowly getting back my financial confidence. So grateful for everyone's help and for the excellent customer service. Reviewed on: 23rd May 2025

I was drowning in debt following a house move and a...

I was drowning in debt following a house move and a change in jobs, one bad month would have left me deciding between food or energy bills even though I was working full time. I had debts everywhere and just making minimum payments, it was the most depressing situation to be in. StepChange are amazing, I didn't feel judged and they understood how best to budget and how much I could afford to pay. Things are improving and I try and up my payments where possible but having the weight of that debt removed was life changing for me. Reviewed on: 23rd May 2025

Big help to get back on the straight and narrow...

Big help to get back on the straight and narrow Reviewed on: 23rd May 2025

I didn't know to go to help me.

I didn't know where to go that would help and was free. They were brilliant helping me with no judgement. I am grateful for the help advice and effort they gave me. Reviewed on: 23rd May 2025

Great Service, No Pressure

Fast and Friendly service, no pressure and reassuring that they are there to help. Reviewed on: 23rd May 2025

Very supportive and helpful .

Very supportive and helpful .. I felt so much better after speaking to a staff member regarding money problems.. came to a conclusion that relieved my worries would definitely advise others to use this service Reviewed on: 23rd May 2025

Extremely helpful, polite and not at all judgementa...

Extremely helpful, polite and not at all judgemental which is a very refreshing change. Felt a huge weight lifted off my shoulders after contacting stepchange and now see the light at the end of the tunnel instead of a continuous black hole! Reviewed on: 23rd May 2025

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