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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

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4.92

Based on 18,681 reviews, last reviewed 28th Aug 2026

98% decrease in 5 star reviews

in the past 90 days

93% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

My experience...

l very rarely give full marks,because l feel there is allways room for improvement. They have so far done a good job. and l could recommend them, but as you know unless some one is in very bad debt, you never say you are in a debt. As you know mine was, because l lived with a girl that l never married. That passes away and had kinow insurance for a funeral and l fellt l should pay for one. l was paying it of ok with credit cards. That was ok till the HMRC came along after l retired and you were on workers Tax Credit as a low payed worker and we payed you to much. . Two weeks after l was told l by them thay had me on the wrong tax code and l owed them money back. You have spent it. Yes i would spend it. l do not know you were giving me to much Workers tax cre4dit and you had me on the wrong tax code., the woul d only say sorry ,but you spent i it and we want it back..The amount they were taking out of my pension, put me in debt. Now Shep Change so far has, with my good manament of Money has keep my head a bove water. and l can pay my way. With out Step Change l do not know were l woulld be, not a happy person. Reviewed on: 23rd May 2025

So helpful and put at ease while trying to sort thin...

So helpful and put at ease while trying to sort things out Reviewed on: 23rd May 2025

Life changers

Very helpful in finding the best options for my circumstances Reviewed on: 23rd May 2025

100% recommended

Absolute life saver - Stepchange took over all correspondence with my creditors. All I had to do was make a monthly payment, stepchange did the rest.Great communication and help whenever needed. Can't recommend Stepchange enough Reviewed on: 23rd May 2025

Help with debts

I spoke with Stepchange because I was having difficulties in paying my debts due to a loss of income. I couldn’t keep on making repayments that I couldn’t afford to pay. With the help of stepchange, I’m taking control of my debts and I can pay something that is affordable for me. Reviewed on: 23rd May 2025

Excellent, supportive service.

Non judgemental, supportive, very easy to use. And total support when you don’t know which way to turn. Excellent service that truly is a lifesaver. Reviewed on: 23rd May 2025

Very good service and sort everything out for you an...

Very good service and sort everything out for you and put your mind at rest Reviewed on: 23rd May 2025

I don’t know how I would have managed without Step C...

I don’t know how I would have managed without Step Change. I am so grateful to them and highly recommend them if someone is having financial difficulties. Each member of staff I have spoken to I’ve listened and not judged. I’m gone over and beyond to help me thank you to all of you. Reviewed on: 23rd May 2025

I had over £40,000 of debt from loans and credit cards.

I had over £40,000 of debt from loans and credit cards. The money was used for bills and paying my mortgage having been made redundant several times in a short period. Without step change I think we would have lost our house and probably ended up divorced. My wife had no idea of the situation I had put us in. I can’t thank them enough for there help and compassion. Absolute life savers. Reviewed on: 23rd May 2025

Choice of freedom

The step change charity org have givin Reviewed on: 23rd May 2025

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