Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,644 reviews, last reviewed 23rd Jun 2026
188400% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

I have always been treated nicely when I call , as t... I have always been treated nicely when I call , as this is a stressful time for me, it had helped me carry on with work without worrying as much altho... Read more Reviewed on: 23rd June 2026
Veronica c's avatar
Veronica c

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

StepChange Debt advice reviews (18645)

Admitting I had a problem was the hard part

4
When my bank put me in touch with StepChange, I was terrified of both admitting that I had a problem and having to ask for help. I needn't have worried because everyone was kind and understanding. I haven't looked back since that day. Reviewed on: 23rd May 2025
Andrea's avatar
Andrea

Step Change saved me!

5
As I've said before, you stopped me from hitting rock bottom. Step Change saved me from certain bankruptcy and I'm now slowly getting back on my feet. I can budget for the taxman's share, as well as everyone else. Without this help, I would be in dire straits. Reviewed on: 23rd May 2025
Jerry Ferris's avatar
Jerry Ferris

We wasn’t in a very good position with our finances...

5
We wasn’t in a very good position with our finances when my husband had to finish work on ill health. We didn’t know what to do, we got in touch with our creditors but because we hadn’t got behind with our payments they weren’t very helpful. We phoned stepchange and from that day we felt that a weight had been lifted. They contacted all our creditors and arranged a token payment. We are still in debt but able to live more comfortably, thanks to Stepchange Reviewed on: 23rd May 2025
Jeanette S's avatar
Jeanette S

Stepchange is a life changer.

5
Stepchange is a life changer. It brings things down to earth and gives you the confidence to cope. The lovely people on the end of the phone are non judgmental and very supportive. No matter who or what , from time to time we all need some sort of help. I have recommended Stepchange to a number of people who were financially struggling. Don’t hesitate, ask for help, you will feel a whole lot better . Reviewed on: 23rd May 2025
Niki T's avatar
Niki T

I felt desperate after my husband passed away, my in...

5
I felt desperate after my husband passed away, my income went from great, to my pension. I had some insurance but once that was depleted i had mortgage payments. Credit card bills. I heard about step change, I called asking for help. They are not in any way judgemental, very understanding of my situation. I can not thank the staff enough for all the advice and recomendations given. This was 6 years ago. Made my life worth living as did not know where to turn. Thank you Step change highly recommend. Reviewed on: 23rd May 2025
Ann S's avatar
Ann S

You have helped me to get on top of my debts at a am...

5
You have helped me to get on top of my debts at a amount I can pay without making life harder. Reviewed on: 23rd May 2025
Yvonne C's avatar
Yvonne C

Helped me no end was snowballing and helped me have...

5
Helped me no end was snowballing and helped me have piece of mind again thank you Reviewed on: 23rd May 2025
Sg's avatar
Sg

I would recommend anyone who wango to Stea good advice.

5
They have very helpful and given a good advise. Reviewed on: 23rd May 2025
Meera S's avatar
Meera S

Excellent

5
All I wanted know and more,they were nice and polite two me Reviewed on: 23rd May 2025
Andrew G's avatar
Andrew G

Life saving debt management charity

5
This charity absolutely saved my life after I found myself in unmanageable debt. They took all the details of my incoming and outgoings and amount of debt and suggested the solution of a debt management plan. They dealt directly with my creditors for me so I didn't have to do a thing and I'll be debt free next year! Reviewed on: 23rd May 2025
Andrew H's avatar
Andrew H

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill