Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

View other StepChange products

4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Stepchange gave me my life back when my debt put me...

Stepchange gave me my life back when my debt put me in a very dark place Reviewed on: 1st May 2024

Fab from start to finish!

Fab from start to finish! Allowed me to get my debts under control without feeling like I was being judged for being in debt. The advisors I have spoken to have all been really helpful, and being able to make changes online quickly and easily is brilliant. I have recommended Step change to several people who have also signed up. After being in debt my entire adult life I now feel like my finances are finally under control ☺️ Reviewed on: 1st May 2024

Stepchange are so helpful and professional

StepChange have been so helpful, so professional and so kind. Made a very difficult time manageable. They reassured me that something could be done and supported me every step of the way. They dealt with all my creditors, helped me formulate an achievable plan. Every advisor I have spoken to have been first class. I can’t thank them enough. They truest brought light at the end of the tunnel when I thought there was so way forward. Reviewed on: 1st May 2024

When I lost my wife to cancer and my business went b...

When I lost my wife to cancer and my business went bankrupt through Chinese cheap alternative. I was recommended Debt StepChange. They were so helpful and understanding about my financial situation. It saved my life. Reviewed on: 1st May 2024

there is life with debt thanks to stepchange

always there at the end of the phone to help and advice on things even at my lowest point good solid advice my i could not get my head round things just someone to talk to and listen life saver Reviewed on: 1st May 2024

I have had a series of illnesses and have not been a...

I have had a series of illnesses and have not been able to help myself much for some time but stepchange have helped me through it and had enormous patience and understanding Reviewed on: 1st May 2024

Stepchange Are great

Stepchange have helped me so much, I was really stressed & struggling with debt & how to pay it all off. They have sorted it all out for me & have been great Reviewed on: 1st May 2024

I now feel that my situation is under control ...

I now feel that my situation is under control and being managed without me fretting and worrying about it,it is still hard but I have peace of mind and have been helped enormously.I had felt that I would lose everything but was supported to get things under control. Reviewed on: 1st May 2024

When I was first starting to get my debts in order I...

When I was first starting to get my debts in order I was constantly worrying about how I would manage to pay it off but thankfully step change helped me see I could pay them off with a dmp and were there every step of the way. I have now paid over half of my total debts off and will have cleared them all in full before long all thanks to this amazing charity. Reviewed on: 1st May 2024

Step change have been very helpful over the years, t...

Step change have been very helpful over the years, they have been able to help me put my mind at rest with excellent support. Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from My Debt Plan 4.85 from 360 reviews
Debt Solutions
from Debt Advisory Centre 5.00 from 1 reviews
Debt collection
from Ayom Debt Recovery 1.49 from 87 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub